Home Furnishings Associate

BROAD RIVER RETAIL•Matthews, NC

7d•$70,000 - $100,000•Onsite

About The Position

The Home Furnishings Associate is a customer-facing retail sales role on Broad River Retail’s Retail Performance team and reports directly to the General Manager. The associate helps guests create personalized living spaces and select sleep systems suited to their lifestyles. The position is suited to motivated, results-driven sales professionals who enjoy building customer relationships, closing sales, and working in a fast-paced environment. Compensation is 100% commission-based with uncapped earning potential; the posting says most sales professionals earn $70,000–$100,000, with top performers exceeding that range. The role is based in a retail showroom and involves working independently as well as collaboratively with a team. Extended periods of standing may be required, and associates must be able to lift up to 15 pounds. The schedule is flexible and may include nights and weekends. Broad River Retail provides tools, training, and support, and reasonable accommodations may be made in accordance with the ADA.

Requirements

Be coachable, self-motivated, and eager to learn and grow.
Have an entrepreneurial mindset and a strong sense of teamwork.
Be a high-energy, people-focused individual who works to exceed customer expectations.
Be professional, positive, resilient, goal-driven, and have a strong work ethic.
Be detail-oriented, with excellent follow-up and follow-through skills.
Have strong time-management abilities and thrive in a fast-paced retail sales setting.
Have excellent interpersonal and verbal and written communication skills.
Be comfortable with technology, including basic computer skills and proficiency with iPads or tablets.
Have developed problem-solving skills and the ability to focus attention on details.
Be able to build and maintain trusted partnerships with business stakeholders and leadership.
Be willing to work a flexible schedule, including nights and weekends.
Be able to communicate verbally, in writing, and/or electronically.
Be able to work independently and collaboratively in an office setting.
Be able to stand for extended periods and lift up to 15 pounds.

Nice To Haves

Experience in high-customer-expectation environments such as sales, hospitality, or retail.

Responsibilities

Greet guests in the retail showroom, learn why they are visiting, and develop lasting customer relationships.
Present and discuss home furnishing options based on customers’ lifestyles, needs, and goals identified during sales consultations.
Use sales and upselling techniques.
Market new sales, special events, and financing options.
Assist customers with financing, purchasing, delivery, and achieving satisfaction.
Continuously develop product knowledge, sales techniques, and knowledge of promotions through professional training and development.