Home Furnishings Associate

BROAD RIVER RETAIL•Charlotte, NC

2d•$70,000 - $100,000•Onsite

About The Position

Broad River Retail is seeking a motivated, results-driven Home Furnishings Associate for a customer-facing retail sales role. The associate helps guests create personalized living spaces and find sleep systems suited to their lifestyles by learning about their needs and presenting appropriate product options. The role involves building lasting customer relationships, using sales and upselling techniques, promoting sales events and financing, and helping customers through financing, purchasing, and delivery. The position reports directly to the General Manager and is part of the Retail Performance team. This is a 100% commission-based role with uncapped earning potential. Most sales professionals earn $70,000–$100,000, with top performers exceeding that range; income is tied directly to performance. The work is performed in a retail showroom and requires a flexible schedule that may include nights and weekends. Associates receive tools, training, and support, including ongoing professional development in products, sales techniques, and promotions. Broad River Retail describes its employees as “Memory Makers” and emphasizes integrity, diversity, customer experience, and creating an inclusive workplace where everyone can reach their full potential. Reasonable accommodations may be made for individuals with disabilities to perform essential duties.

Requirements

Experience in a high-customer-expectation environment such as sales, hospitality, or retail is ideal.
Entrepreneurial mindset and a strong sense of teamwork.
Coachable, self-motivated, and eager to learn and grow.
High-energy, people-focused approach, with a commitment to exceeding customer expectations.
Professional, positive, resilient, goal-driven, and strong work ethic.
Detail-oriented, with excellent follow-up and follow-through skills.
Strong time-management abilities and comfort working in a fast-paced retail sales setting.
Excellent verbal and written interpersonal and communication skills.
Comfort with technology, including basic computer skills and proficiency with iPads or tablets.
Problem-solving skills and attention to detail.
Ability to build and maintain trusted partnerships with business stakeholders and leadership.
Willingness to work a flexible schedule, including nights and weekends.
Ability to work independently and collaboratively in an office setting.
Ability to stand for extended periods and lift up to 15 pounds at a time.
Ability to communicate verbally, in writing, and/or electronically, and use logical reasoning to solve simple and complex problems.

Responsibilities

Greet guests in the retail showroom, learn the reason for their visit, and develop lasting customer relationships.
Present and discuss home furnishing product options based on customers’ lifestyles, needs, and goals.
Use sales and upselling techniques.
Promote new sales, special events, and financing options.
Assist customers with financing, purchasing, and delivery, and work to ensure their satisfaction.
Increase product knowledge and improve sales techniques through continuous training and development.