Home Furnishings Associate

BROAD RIVER RETAIL•Mooresville, NC

2d•$70,000 - $100,000•Onsite

About The Position

The Home Furnishings Associate is a customer-facing retail sales professional on the Retail Performance team who reports directly to the General Manager. The role involves helping guests create personalized living spaces and select sleep systems suited to their lifestyles. Associates build customer relationships, conduct sales consultations, present product options, use sales and upselling techniques, and support customers through financing, purchasing, and delivery. This is a 100% commission-based role with uncapped earning potential; most sales professionals earn $70,000–$100,000, with top performers exceeding that range. The position is based in a retail showroom and requires the ability to work independently and collaboratively. The schedule is flexible and may include nights and weekends. Extended periods of standing and lifting up to 15 pounds may be required. Broad River Retail provides training and development, and reasonable accommodations may be made in accordance with the ADA.

Requirements

Be coachable, self-motivated, and eager to learn and grow.
Have an entrepreneurial mindset and a strong sense of teamwork.
Be energetic and people-focused, with a commitment to exceeding customer expectations.
Be professional, positive, resilient, goal-driven, and have a strong work ethic.
Be detail-oriented and have strong follow-up and follow-through skills.
Have strong time-management abilities and be able to thrive in a fast-paced retail sales setting.
Have excellent verbal and written interpersonal and communication skills.
Be comfortable with technology, including basic computer skills and proficiency with iPads or tablets.
Have problem-solving skills and the ability to focus on details.
Be able to build and maintain trusted partnerships with business stakeholders and leadership.
Be willing to work a flexible schedule, including nights and weekends.

Nice To Haves

Experience in high-customer-expectation environments such as sales, hospitality, or retail.

Responsibilities

Greet guests in the retail showroom, learn why they are visiting, and develop lasting customer relationships.
Present and discuss home furnishing products based on customers’ lifestyles, needs, and goals.
Use sales and upselling techniques.
Market new sales, special events, and financing options.
Assist customers with financing, purchasing, and delivery, and help ensure their satisfaction.
Build knowledge of products, sales techniques, and promotions through ongoing training and development.