Home Furnishings Associate

BROAD RIVER RETAIL•Hickory, NC

13d•$70,000 - $100,000•Onsite

About The Position

Broad River Retail is seeking a customer-facing Home Furnishings Associate for its Retail Performance team. Reporting directly to the General Manager, this sales professional helps guests create personalized living spaces and find sleep systems suited to their lifestyles. The role is suited to motivated, results-driven people who enjoy building customer relationships and closing sales in a fast-paced retail environment. Compensation is 100% commission-based, with uncapped earning potential; most sales professionals earn $70,000–$100,000, and top performers earn more. Associates greet showroom guests, learn about their needs, present relevant products, use sales and upselling techniques, and share information about promotions, special events, and financing. They help customers with financing, purchases, and delivery, and continue developing product and sales knowledge through training. The position offers tools, training, and support, along with benefits and opportunities for career growth.

Requirements

Experience in a high-customer-expectation environment such as sales, hospitality, or retail is ideal.
Entrepreneurial mindset and strong sense of teamwork.
Coachable, self-motivated, and eager to learn and grow.
High-energy, people-focused approach and willingness to exceed customer expectations.
Professional, positive, resilient, goal-driven, and strong work ethic.
Detail-oriented, with strong follow-up and follow-through skills.
Strong time-management skills and ability to thrive in a fast-paced retail sales setting.
Excellent verbal and written interpersonal and communication skills.
Comfort with technology, including basic computer skills and proficiency with iPads or tablets.
Problem-solving skills and attention to detail.
Ability to build and maintain trusted partnerships with business stakeholders and leadership.
Willingness to work a flexible schedule, including nights and weekends.

Responsibilities

Greet showroom guests, learn the reasons for their visit, and develop lasting customer relationships.
Discuss and present home furnishing options based on customers’ lifestyles, needs, and goals.
Use sales and upselling techniques.
Market new sales, special events, and financing options.
Assist customers with financing, purchasing, and delivery, and work toward their satisfaction.
Build product knowledge and improve sales techniques through ongoing professional training and development.