Home Furnishings Consultant Trainee

American Furniture Warehouse • Aurora, CO

13d • $46,000 - $120,000

About The Position

American Furniture Warehouse is hiring a Home Furnishings Consultant Trainee to advise and guide customers as they select home furnishings and accessories. Consultants provide a low-pressure, professional shopping experience, use basic selling skills to understand customer needs, and recommend furniture and home décor products. AFW provides a top-tier training program, with guaranteed training pay of $680 per week until the employee transitions to commission-based compensation. The role offers uncapped commissions and unlimited earning potential; the stated annual pay range is $46,000–$120,000+.

Consultants help deliver AFW’s mission of offering value in home furnishings and accessories. They learn about products and the industry, explain merchandise and policies, use sales tools and technology, and work with other departments to support customer service and efficient showroom operations. The position requires schedule flexibility, including shifts on weekends, evenings, and holidays, and involves regular activity on the showroom floor.

Requirements

• Willingness to learn about the home furnishings industry, products, and customers.
• Ability to maintain a professional appearance and follow dress guidelines.
• Ability to attend daily meetings and required training.
• Flexible availability to work all shifts, including weekends, evenings, and holidays.
• Ability to follow the AFW Code of Conduct and company policies and procedures.
• Ability to learn and apply new technologies, including tablets and iPads, and demonstrate basic computer knowledge.
• Ability to navigate multiple computer systems, type at least 35 words per minute, and develop proficiency with STORIS.
• Ability to use computers regularly for ordering, communication, documentation, and scheduling.
• Strong interpersonal, verbal, and written communication skills, with the ability to work one-on-one and in teams.
• Customer-focused approach, strong follow-up and follow-through, attention to detail, and time management skills.
• Ability to analyze selling scenarios, perform basic arithmetic, solve problems, and guide customers toward viable solutions.
• Ability to prioritize and plan work, use time efficiently, and follow safety and security procedures.
• Ability to maneuver in confined and sometimes congested areas.
• Ability to sit, stand, walk, stoop, and bend for more than 8 hours a day, with constant use of arms, hands, fingers, eyes, legs, and back.
• Must pass a pre-employment drug screen and background check upon job offer.

Nice To Haves

• Certifications or licenses related to business.
• Experience in retail or a sales-focused environment.
• High school diploma.
• Two-year business or design degree.

Responsibilities

• Guide customers through the showroom and help them select furniture and home décor products suited to their needs.
• Ask open-ended questions to assess customer needs and make relevant merchandise suggestions.
• Educate customers about products, company policies, and events.
• Speak knowledgeably with customers about home furnishing styles, fit, fabrics, prices, and trends.
• Use website navigation, point-of-sale systems, tablets, iPads, and other computer systems to support the customer experience.
• Attend daily meetings and required training.
• Maintain a professional appearance and follow dress guidelines and the AFW Code of Conduct.
• Help maintain the showroom through daily cleaning, vacuuming, and tagging.
• Follow asset protection policies and help identify and prevent fraud.
• Coordinate and work effectively with multiple departments to improve processes, maximize efficiency, and meet customer service expectations.
• Follow AFW safety policies and procedures and help ensure customers are assisted on the sales floor.

Benefits

• Weekly pay.
• Low-deductible medical plans.
• Dental and vision coverage.
• A selection of voluntary benefits, including life insurance and disability coverage.
• 401(k) and 401(k) Roth retirement savings plans.
• A variety of paid time off options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed