Home Furnishings Consultant Trainee

American Furniture Warehouse • Littleton, CO

13d • $46,000 - $120,000

About The Position

American Furniture Warehouse is hiring a Home Furnishings Consultant Trainee to advise customers and guide them in selecting home furnishings and accessories. Consultants use basic selling skills to help customers navigate the showroom and find furniture and home décor that suits their needs. AFW describes its sales environment as low-pressure and professional, with a focus on customer service, product knowledge, and providing value.

The role includes a top-tier training program with guaranteed training pay of $680 per week until the employee transitions to commission-based compensation. The stated annual pay range is $46,000–$120,000+, with uncapped commissions and unlimited earning potential. Consultants receive access to sales tools, advertising, product selection, and in-stock merchandise. The position reports to the Assistant Store Manager and has various shifts between 8 a.m. and 10 p.m.; availability for evenings, weekends, and holidays is required.

The job involves assisting customers throughout the showroom, learning products and sales processes, using computer systems and point-of-sale technology, coordinating with other departments, and helping maintain the showroom. Physical demands include maneuvering in confined or congested areas and sitting, standing, walking, stooping, and bending for more than eight hours a day, with constant use of arms, hands, fingers, eyes, legs, and back. A pre-employment drug screen and background check are required upon job offer.

Requirements

• Willingness to learn about the industry, products, and customers.
• Flexible availability to work all shifts, including evenings, weekends, and holidays.
• Ability to learn and apply new technologies, including tablets and iPads, and basic computer knowledge.
• Ability to navigate multiple computer systems, type at least 35 words per minute, and develop proficiency with STORIS.
• Ability to use computers regularly for ordering, communication, documentation, and scheduling.
• Strong interpersonal and verbal and written communication skills.
• Customer-first mindset and ability to meet high customer expectations.
• Ability to analyze selling scenarios, solve problems, and find viable customer solutions.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to work independently and as part of a team, follow management directives, and adhere to company policies and procedures.
• Strong attention to detail, time management, organization, judgment, and follow-through.
• Ability to maneuver in confined and sometimes congested areas.
• Ability to sit, stand, walk, stoop, and bend for more than eight hours a day, with constant use of arms, hands, fingers, eyes, legs, and back.
• Pass a pre-employment drug screen and background check upon job offer.

Nice To Haves

• Experience in retail or a sales-focused environment.
• High school diploma.
• Two-year business or design degree.
• Business-related certifications or licenses.

Responsibilities

• Guide customers through the showroom and assist them in selecting furniture, home décor, and accessories.
• Ask open-ended questions to assess customer needs and make relevant merchandise suggestions.
• Educate customers about products, policies, and events, and discuss styles, fit, fabrics, prices, and trends in home furnishings.
• Attend daily meetings and required training.
• Maintain a professional appearance and follow dress guidelines and the AFW Code of Conduct.
• Assist with showroom upkeep, including daily cleaning, vacuuming, and tagging.
• Follow asset protection policies and help identify and prevent fraud.
• Coordinate with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
• Use website navigation, point-of-sale systems, tablets, iPads, and computer systems to support the customer experience and perform ordering, communication, documentation, and scheduling.
• Follow safety policies and procedures and help ensure customers are assisted on the sales floor.
• Maintain accurate follow-up, manage time effectively, and provide customer-focused service.

Benefits

• Weekly pay.
• Low-deductible medical plans.
• Dental and vision coverage.
• A selection of voluntary benefits, including life insurance and disability coverage.
• 401(k) and Roth 401(k) retirement savings plans.
• A variety of paid time off options.
• Full benefits package, including medical, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed