Home Furnishings Consultant Trainee

American Furniture Warehouse•Aurora, CO

12d

About The Position

American Furniture Warehouse is hiring a Home Furnishings Consultant Trainee to advise and guide customers as they select home furnishings and accessories. The role provides a low-pressure, professional shopping experience, using basic selling skills to help customers choose furniture and home décor for their homes. The position includes a top-tier training program with guaranteed training pay of $680 per week until the consultant transitions to commission-based compensation. Pay is 100% commission-based after training, with an advertised annual range of $46,000–$120,000+ and uncapped commissions. AFW provides sales tools, product selection, advertising, and customer traffic to support success. The consultant is expected to provide attentive customer service, learn the products and industry, maintain a professional appearance, attend meetings and training, and contribute to showroom upkeep. This role involves a flexible schedule with availability for all shifts, including evenings, weekends, and holidays. It also requires working with other departments, following company policies and safety procedures, and using computer systems and sales technology. A pre-employment drug screen and background check are required upon job offer.

Requirements

Ability and willingness to learn about the industry, products, and customers.
Ability to work all shifts, including evenings, weekends, and holidays.
Ability to learn and apply new technologies, including tablets, iPads, and basic computer systems.
Ability to navigate multiple computer systems, type at least 35 words per minute, and develop proficiency with STORIS.
Ability to use computers regularly for ordering, communication, documentation, and scheduling.
Strong verbal and written communication and interpersonal skills, including the ability to work one-on-one and in teams.
Customer-focused approach and ability to meet high customer expectations.
Analytical, mathematical, reasoning, and problem-solving abilities sufficient to assess selling scenarios and find customer solutions.
Attention to detail, accuracy, organization, time management, follow-up, and follow-through skills.
Ability to follow policies, procedures, guidelines, and management directives; exercise sound judgment; and support company goals and values.
Ability to work effectively both independently and as part of a team.
Ability to maneuver in confined and sometimes congested areas.
Ability to sit, stand, walk, stoop, and bend for more than eight hours a day, with constant use of arms, hands, fingers, eyes, legs, and back.

Nice To Haves

Experience in retail or a sales-focused environment.
High school diploma.
Two-year degree in business or design.
Certifications or licenses related to business.

Responsibilities

Guide customers through the showroom and assist them in selecting furniture, home furnishings, and décor.
Ask open-ended questions to understand customer needs and make relevant merchandise suggestions.
Educate customers about products, policies, and events, and provide knowledgeable guidance on styles, fit, fabrics, prices, and trends.
Maintain a customer-first approach and be accessible to ensure a positive shopping experience.
Attend daily meetings and required training.
Maintain a professional appearance and follow dress guidelines and the AFW Code of Conduct for Home Furnishings Consultants.
Assist with showroom maintenance, including daily cleaning, vacuuming, and tagging.
Follow asset protection policies and help identify and prevent fraud.
Coordinate with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
Use website navigation, point-of-sale systems, tablets, iPads, and other computer systems to support the customer experience and perform ordering, communication, documentation, and scheduling.
Follow company safety and security policies and procedures.
Maintain reliable attendance and punctuality, with availability for evenings and weekends.