Home & Community Services Manager

Easterseals•Rochester, NY

18d•Onsite

About The Position

The Home and Community Services Manager oversees the operations, supervision, and quality of assigned residential, day habilitation, and respite programs operated by Easterseals New York in Rochester. Reporting to the Program Director, the Manager ensures that people with intellectual and developmental disabilities receive safe, person-centered services that promote independence, dignity, choice, community integration, and progress toward individualized goals. Programs include Intermediate Care Facilities (ICFs), day habilitation, the Without Walls Day Program, and Home and Community Respite services. The role includes staff supervision and development, individualized service planning, regulatory compliance, incident management, health and safety oversight, budget monitoring, documentation, and coordination with families, schools, healthcare providers, and interdisciplinary teams. The Manager promotes accountability, continuous improvement, and person-centered care while ensuring compliance with applicable regulations, agency policies, and contractual requirements. The position is full-time. The schedule is determined by the Program Director based on program needs, and flexibility is required to support residential and community-based operations, meetings, staffing needs, and urgent or emergency situations. Assigned on-call responsibilities may include evenings, weekends, and holidays. Travel is required among assigned program locations and may also be needed for appointments, meetings, training, and other program activities.

Requirements

At least four years of experience supporting individuals with intellectual and developmental disabilities, preferably in residential or community-based programs.
Knowledge of OPWDD and applicable ICF regulations, Medicaid requirements, person-centered planning, individual rights, incident management, and health and safety standards.
Ability to manage program operations, develop staff schedules, monitor performance, and ensure quality service delivery and regulatory compliance.
Strong leadership, organizational, communication, problem-solving, and decision-making skills, including the ability to manage competing priorities and meet deadlines.
Proficiency in Microsoft Office and electronic documentation systems.
Valid New York State driver’s license and acceptable driving record.
Current CPR/First Aid and SCIP-R or another required crisis intervention certification, or ability to obtain it within agency-established timeframes.
Medication administration qualifications, background clearances, and other required training, as applicable to assigned programs.

Nice To Haves

Bachelor’s degree in Human Services, Social Work, Psychology, or a related field.

Responsibilities

Oversee daily operations of assigned ICF residences, day habilitation services, and respite programs.
Ensure programs provide safe, structured, person-centered services aligned with the needs, preferences, and individualized goals of the people supported.
Monitor implementation of individualized service plans, habilitation goals, behavioral support plans, and other required interventions.
Oversee intake, referral, admission, and transition processes with program leadership and relevant stakeholders.
Facilitate opportunities for meaningful activities, community experiences, and integrated settings consistent with individual preferences and plans.
Coordinate transportation, appointments, recreation, community participation, and other services needed to support individuals.
Maintain safe, clean, organized, and therapeutic residential and program environments.
Provide direct support and personal care, including toileting and other activities of daily living, when needed.
Build effective working relationships with families, guardians, schools, healthcare providers, consultants, and other service partners.
Participate in interdisciplinary team meetings, person-centered planning conferences, agency meetings, and other requested meetings.
Monitor service quality and address operational concerns in collaboration with the Program Director.
Recruit, orient, train, supervise, and develop Direct Support Professionals and other assigned staff.
Set performance expectations and promote accountability, professionalism, teamwork, and person-centered service.
Develop and maintain staffing schedules to provide appropriate coverage and continuity of services.
Monitor staff attendance, timekeeping, schedules, and compliance with agency policies.
Conduct performance evaluations, coach staff, and implement corrective or disciplinary action according to agency policies.
Ensure staff complete required training, maintain applicable certifications, and demonstrate competency.
Support staff in applying positive behavioral support strategies and maintaining safe environments.
Promote communication among staff, program leadership, people receiving services, families, and interdisciplinary teams.
Provide assigned on-call support and respond to urgent staffing, operational, health, and safety needs.
Lead program development and quality improvement initiatives.
Ensure assigned programs comply with federal, New York State, and local regulations, OPWDD requirements, Medicaid standards, agency policies, and contractual obligations.
Maintain readiness for regulatory surveys, audits, inspections, and reviews.
Monitor documentation for accuracy, completeness, timeliness, and compliance, including service notes, communication logs, shift assessments, incident reports, medication records, behavioral data, and individualized program documentation.
Ensure incidents are reported, documented, investigated, and followed up in accordance with agency policy; collaborate on corrective action plans.
Monitor compliance with documentation, staff training, program reviews, and other operational deadlines; maintain records demonstrating compliance.
Promptly communicate significant compliance concerns, operational risks, and unresolved deficiencies to the Program Director.
Promote the rights, dignity, choices, privacy, and independence of people receiving services.
Monitor individuals’ health and well-being and coordinate medical appointments, follow-up care, and healthcare recommendations.
Ensure staff follow medication administration procedures, documentation requirements, and medication management policies.
Promote proactive, positive, person-centered behavior support and crisis prevention.
Monitor program budgets, household expenditures, and operating costs; review purchases according to authorization procedures and budget limits.
Monitor inventory and coordinate procurement of household supplies, program materials, and other resources.
Maintain accurate financial, administrative, staffing, and program records.
Review expenditures and identify efficiency improvements without compromising service quality or individual needs.
Provide required reports, updates, and operational information to the Program Director on time.
Coordinate with agency departments on staffing, payroll, purchasing, maintenance, transportation, and administrative needs.
Promote community participation and opportunities to develop social, daily living, and independent living skills.
Support activities reflecting each person’s interests, preferences, cultural needs, and personal goals.
Communicate with families, guardians, schools, service coordinators, healthcare providers, and other stakeholders.
Coordinate with interdisciplinary teams to address service needs, resolve concerns, and support continuity of care.