Community Services Leader/Senior Community Services Leader

City of Mission Viejo•Mission Viejo, CA

8d•Onsite

About The Position

The City of Mission Viejo is hiring Community Services Leaders and Senior Community Services Leaders to provide customer service at its Recreation & Fitness Centers. Employees work at front desks, engage with the public, check in members and guests, assist with court reservations, and support recreation programs, events, and rentals at City recreation centers and offsite locations. Assignments may rotate among Recreation & Community Services facilities, and schedules may vary according to City needs. These are hourly or seasonal positions outside the competitive service. Employees work a flexible part-time schedule of 12 to 19 hours per week, with increased scheduling during peak workload periods, but fewer than 1,000 hours per fiscal-year assignment. Five vacancies are available. The recruitment remains open until the positions are filled, and the eligibility list may be used for future vacancies. The Community Services Leader rate is $17.86–$22.83 per hour; the Senior Community Services Leader rate is $19.37–$25.11 per hour. The principal work locations are Montanoso and Sierra Recreation Centers, with possible assignments at other City facilities.

Requirements

Community Services Leader: completion of ninth grade or equivalent and one year of experience in community services, cultural arts, and/or recreational activities for varying age groups; alternatively, completion of at least 12 college-level units in recreation, physical education, cultural arts, or a closely related field.
Senior Community Services Leader: completion of twelfth grade or equivalent and two years of experience in community services, cultural arts, and/or recreational activities for varying age groups; alternatively, completion of at least 12 college-level units in recreation, physical education, cultural arts, or a closely related field.
Community Services Leader applicants must be at least 15 years old at appointment. Applicants under 18 who are required to attend school must provide a California Workers Permit.
Senior Community Services Leader applicants must be at least 18 years old at appointment.
Obtain and maintain a valid Standard First Aid Certificate within three months of appointment.
Obtain and maintain a valid American Red Cross or American Heart Association AED and CPR certificate for infants, children, and adults within three months of appointment.
Able to work 12 to 19 hours per week, including early mornings, evenings, weekends, and holidays, at a variety of City facilities.
Excellent in-person and telephone communication and customer-service skills.
General understanding of facility health and safety programs and ability to learn, understand, and apply facility-use policies and procedures.
Ability to handle medical emergencies and injuries calmly and effectively, including providing basic first aid and adult and child CPR.
Knowledge of standard office practices, record keeping, arithmetic, and computer applications related to the work.
Knowledge of applicable administrative and departmental policies, safety precautions, risk management principles, and safe work practices.
Ability to learn computer systems used for class registration and facility reservations.
Ability to work independently while supervising facilities and groups and to provide courteous assistance to patrons.
Ability to communicate effectively in English in person, by telephone, and in writing.
Ability to use tact, initiative, prudence, and independent judgment within established guidelines, and to establish effective working relationships.
Ability to operate office and audio-visual equipment and a motor vehicle safely.
Ability to meet the physical requirements of the work, including lifting and moving tables and chairs.
Ability to adapt to changing responsibilities, follow oral and written instructions, and work a varied schedule.

Responsibilities

Maintain recreation center amenities and operations and provide customer service to facility patrons, event attendees, and rental customers.
Help ensure a safe environment for staff and participants; make regular rounds of facility areas and ensure activities are conducted safely and appropriately.
Respond to injuries, provide immediate first aid, follow emergency procedures, maintain required Red Cross certifications, and remain familiar with facility Emergency Action Plans.
Compile facility usage statistics and document staff reports, facility issues, participant concerns, injuries, and incidents.
Provide positive public relations and educate patrons about policies; resolve conflicts and disputes tactfully and diplomatically.
Assist with facility reservations and front-counter and phone inquiries; register patrons for classes and programs, process receipts, and maintain records.
Support recreation programs, events, and rentals at recreation centers and offsite locations.
Maintain facilities and equipment in a clean, safe, and secure manner.
Arrange facilities for events or meetings by lifting and moving tables and chairs.
Gather and compile information for articles, news releases, special projects, reports, and other assignments as required.