Care Community Leader

Indigenous Pact • Tumwater, WA

10d • Hybrid

About The Position

The Care Community Leader serves as the operational, clinical-support, and Tribal-partnership leader for Hope and Healing Clinic. In partnership with the Clinic Administrator and Medical Director, this highly visible role oversees clinic operations, supports care delivery, strengthens Tribal partnerships, and drives sustainable growth across Thurston, Lewis, and Grays Harbor counties. The role requires a consistent on-site presence and serves as a primary connection among clinic staff, Tribal stakeholders, and Indigenous Pact’s broader support network.

The position oversees day-to-day care and business operations, supports operational, financial, quality, and patient-experience goals, and leads planning and optimization of care programs, services, and facilities. It also builds in-person relationships with Tribal leadership and community members, supports outreach and referral development, and champions culturally grounded, patient-centered care. The Care Community Leader partners with compliance and privacy teams to support regulatory compliance, quality improvement, and operational consistency.

The position is based in Tumwater, Washington, with a hybrid work model requiring on-site work three to four times per week and travel of approximately 25% within the United States. The base salary is $165,000–$175,000, based on experience and skillset. The role reports to the VP, Co-Executive Lead of MSO.

Requirements

• Bachelor's degree in healthcare, healthcare administration, business administration, public health, or a related field.
• At least 7 years of progressive leadership experience in healthcare operations and care delivery.
• At least 5 years of experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services, or related clinical settings.
• Demonstrated success overseeing healthcare operations, including patient services, revenue cycle functions, staffing, compliance, technology, and facility operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex organizational partnerships.

Nice To Haves

• Master's degree.
• Experience working within Tribal healthcare systems, including Tribal health programs, Indian Health Service (IHS), or 638 facilities.
• Experience leading clinic operations, including compliance, billing processes, care team oversight, and operational performance.
• Background in community health outreach, health education, or community-based healthcare initiatives.
• Experience in behavioral health, substance use disorder treatment, mental health services, or co-occurring disorder programs.
• Familiarity with FQHC or FQHC Look-Alike operations, including UDS reporting, sliding fee scales, and HRSA compliance.
• Experience with revenue cycle management and supervision of billing or coding teams.
• Demonstrated success building partnerships with healthcare organizations, government agencies, educational institutions, and community-based organizations.
• Experience using electronic health record systems, including KIPU.
• Experience developing patient engagement, outreach, or growth initiatives.
• Exposure to grant-funded programs and outcome-based reporting.
• Personal, professional, or community-based experience working with Native and Indigenous communities.

Responsibilities

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient-experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator, including onboarding, development, succession planning, and operational support.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources, including compliance, technology, billing, human resources, marketing, and facilities support.
• Build and maintain in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and other events to strengthen partnerships and represent Indigenous Pact.
• Serve as a liaison between the clinic, Tribal stakeholders, and the broader Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.
• Champion patient-centered, culturally grounded care across clinic operations.
• Support clinic leadership in delivering addiction treatment, recovery, and healthcare services.
• Foster healthcare best practices and a culture of accountability, compassion, and continuous improvement.
• Connect clinical teams, counseling staff, member services, facilities, and operational leadership with resources and support.
• Maintain working knowledge of applicable healthcare regulations and standards, including OTP/MOUD requirements, HIPAA, DEA regulations, 42 CFR Part 2, 42 CFR Part 8, CARF standards, and Washington State healthcare requirements.
• Partner with Indigenous Pact's Compliance and Privacy team to support regulatory compliance, quality improvement, and operational consistency across care communities.

Benefits

• Generous PTO, including vacation and wellness time, plus company-paid holidays.
• Competitive benefits, including 401(k), medical, dental, and vision insurance.
• Open and transparent communication with leadership.
• A mission-driven organization committed to giving back and improving the communities it serves.
• A development-focused environment with autonomy and support to shape a career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior