Care Community Leader

Indigenous Pact PBC, Inc. • Tumwater, WA

11d • $165,000 - $175,000 • Hybrid

About The Position

Indigenous Pact PBC, Inc. is seeking an experienced Care Community Leader to serve as the operational, clinical-support, and Tribal-partnership leader for Hope and Healing Clinic. The role works closely with the Clinic Administrator and Medical Director to oversee clinic operations, support care delivery, strengthen Tribal partnerships, and drive sustainable growth throughout Thurston, Lewis, and Grays Harbor counties. It is a highly visible, relationship-focused leadership position and serves as the primary connection between clinic staff, Tribal stakeholders, and Indigenous Pact’s broader support network. The position requires a consistent on-site presence and a commitment to culturally responsive care for Tribal communities.

The Care Community Leader oversees day-to-day care and business operations, supports operational, financial, quality, and patient-experience goals, and sponsors and supervises the Clinic Administrator. The role manages budgets, metrics, reporting, analytics, and forecasting; develops and optimizes care programs, services, and facilities; and coordinates shared resources. It also builds in-person Tribal relationships, represents the organization in community settings, supports outreach and growth, champions culturally grounded care, and partners with compliance and privacy teams to maintain regulatory compliance and quality improvement.

The position is based in Tumwater, Washington, with a hybrid work model requiring on-site work three to four times per week and travel of approximately 25% within the United States. The listed base salary is $165,000–$175,000, based on experience and skillset. The role reports to the VP, Co-Executive Lead of MSO.

Requirements

• Bachelor’s degree in healthcare, healthcare administration, business administration, public health, or a related field.
• At least 7 years of progressive leadership experience in healthcare operations and care delivery.
• At least 5 years of experience in addiction treatment, behavioral health, multi-specialty healthcare, outpatient services, or related clinical settings.
• Demonstrated success overseeing healthcare operations, including patient services, revenue cycle functions, staffing, compliance, technology, and facility operations.
• Experience leading managers and multidisciplinary healthcare teams.
• Strong background in strategic planning, stakeholder management, resource allocation, performance management, and quality improvement.
• Ability to build trusted relationships across diverse groups and navigate complex organizational partnerships.

Nice To Haves

• Master’s degree.
• Experience working within Tribal healthcare systems, including Tribal health programs, Indian Health Service (IHS), or 638 facilities.
• Experience leading clinic operations, including compliance, billing processes, care team oversight, and operational performance.
• Background in community health outreach, health education, or community-based healthcare initiatives.
• Experience in behavioral health, substance use disorder treatment, mental health services, or co-occurring disorder programs.
• Familiarity with FQHC or FQHC Look-Alike operations, including UDS reporting, sliding fee scales, and HRSA compliance.
• Experience with revenue cycle management and supervision of billing or coding teams.
• Demonstrated success building partnerships with healthcare organizations, government agencies, educational institutions, and community-based organizations.
• Experience using electronic health record systems, including KIPU.
• Experience developing patient engagement, outreach, or growth initiatives.
• Exposure to grant-funded programs and outcome-based reporting.
• Personal, professional, or community-based experience working with Native and Indigenous communities.

Responsibilities

• Oversee the day-to-day care and business operations of Hope and Healing Clinic.
• Partner with the Clinic Administrator and Medical Director to achieve operational, financial, quality, and patient-experience goals.
• Serve as the primary leadership sponsor and supervisor for the Clinic Administrator, including onboarding, development, succession planning, and operational support.
• Manage clinic budgets, performance metrics, reporting, analytics, and operational forecasting.
• Lead the planning, development, and optimization of new care programs, services, and facilities.
• Coordinate shared service resources, including compliance, technology, billing, human resources, marketing, and facilities support.
• Build and maintain in-person relationships with Tribal leadership, health directors, cultural liaisons, Elders, and community members.
• Attend Tribal meetings, community gatherings, and other events to strengthen partnerships and represent Indigenous Pact.
• Serve as the liaison between the clinic, Tribal stakeholders, and the broader Indigenous Pact organization.
• Support patient and community growth through outreach initiatives, marketing partnerships, referral development, and healthcare collaboration.
• Champion patient-centered, culturally grounded care across clinic operations.
• Support clinic leadership in delivering addiction treatment, recovery, and healthcare services.
• Foster healthcare best practices and a culture of accountability, compassion, and continuous improvement.
• Connect and support clinical teams, counseling staff, member services, facilities, and operational leadership.
• Maintain working knowledge of applicable healthcare regulations and standards, including OTP/MOUD requirements, HIPAA, DEA regulations, 42 CFR Part 2, 42 CFR Part 8, CARF standards, and Washington State healthcare requirements.
• Partner with Indigenous Pact’s Compliance and Privacy team to support regulatory compliance, quality improvement, and operational consistency across care communities.

Benefits

• Generous PTO, including vacation and wellness time, plus company-paid holidays.
• Competitive benefits, including 401(k), medical, dental, and vision insurance.
• Open and transparent communication with leadership.
• A mission-driven organization committed to giving back and improving the communities it serves.
• A development-focused environment offering autonomy and support to shape a career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior