Community Services Manager
About The Position
The Community Services Manager leads the ADL and DSA teams and oversees department operations, participant services, regulatory compliance, financial performance, documentation, and reporting. The role partners with executive leadership and Human Resources to support staffing, employee development, accountability, and effective program operations. The manager also participates in a weekend leadership on-call rotation and performs other leadership and operational duties as requested. The position is responsible for expanding participant programs, overseeing the participant lifecycle, advocating for person-centered services, and addressing participant, family, and case-management concerns. It maintains compliance with applicable Oregon Administrative Rules, ODDS regulations, and state and federal funding standards; oversees training and incident investigations; and ensures quality and confidentiality of client records. The manager collaborates with the Executive Director and CFO on budgets, forecasts, financial analyses, and performance reporting.
Responsibilities
- Partner in hiring decisions and promote structured onboarding for new employees.
- Lead, develop, and motivate the ADL and DSA teams to support engagement, belonging, and retention.
- Set performance expectations, conduct evaluations and reviews, provide continuous coaching, and hold teams accountable to ACC values and standards.
- Address employee performance concerns and disciplinary issues with Human Resources using the EPR tool.
- Supervise day-to-day department operations, delegate responsibilities, and monitor audit fidelity.
- Participate in the leadership weekend on-call rotation for urgent operational and client needs.
- Develop, promote, and expand ADL and DSA participant bases and identify community needs and referral opportunities.
- Oversee participant services from referral intake and initial contract development through annual recertifications and renewals.
- Participate in ISP meetings and ensure services align with participants’ goals and medical protocols.
- Mediate participant, family, and case-management inquiries and grievances.
- Maintain working knowledge of applicable OARs, ODDS regulations, and state and federal funding standards.
- Ensure departmental staff meet mandatory state and agency compliance requirements and track continuing education.
- Complete at least 24 hours of training per calendar year.
- Review and audit Incident Reports and conduct Phase 2 internal investigations.
- Partner with executive leadership to develop, manage, and monitor annual operating budgets and quarterly revenue forecasts.
- Monitor shift payment structures, billing units, service authorizations, and staff-to-client ratios to support program sustainability and financial health.
- Provide financial analyses, quarterly performance reviews, and cost-control updates to the Executive Director and CFO.
- Oversee the quality of electronic client records, service notes, and documentation systems in accordance with HIPAA and state confidentiality standards.
- Track, analyze, and report KPIs, including service utilization, billable hours, turnover, and incident trends.
- Communicate with the Executive Director, CFO, and interdepartmental peers about departmental performance, risks, and milestones.
- Perform other leadership initiatives and operational duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
