COMMUNITY AND DAY SERVICES MANAGER

Apis Services Inc•Philadelphia, PA

5d•$0 - $62,500

About The Position

The Community and Day Services Manager oversees the delivery and daily operations of Supported Employment, Community Participation Support, and Assistive Technology services in compliance with agency policies and applicable state and federal regulations. The role provides leadership and supervision to assigned staff, ensures regulatory compliance, quality service delivery, and data integrity, and supports the well-being, safety, and rights of consumers and employees. The Manager collaborates with internal leadership and external partners to promote continuous quality improvement and is accountable for operational oversight, staff development, and adherence to organizational policies. The position requires autonomy, diplomacy, and professionalism, advocacy for organizational policies and protocols, and oversight of service delivery, staffing, scheduling, training, budgets, safety, maintenance, regulatory compliance, and implementation of policies. The Manager supervises staff, provides on-call coverage, maintains consumer and staff records and training documentation, monitors required paperwork and ADP, supports consumer goals and independence, and coordinates with Program Managers and outside agencies. The work takes place in modern, well-lit office facilities across multiple locations, with stairs and elevator access. The role requires use of office and communications equipment and a functional vehicle. Physical demands include sitting, lifting 50 pounds or more, reaching, bending, standing, stooping, twisting, climbing steps, and driving.

Requirements

Bachelor’s degree.
At least 5 years of experience working with individuals with disabilities.
ACRE or CESP certification required.
Excellent communication, writing, documentation, financial, and math skills.
Excellent organizational skills and attention to detail.
Team leadership competency.
Specialized knowledge of Excel and PowerPoint.
Current driver’s license, driver registration, and access to a functional vehicle.
Knowledge of Office software programs and relevant computer applications.
Ability to meet the physical requirements of the job, including lifting 50 pounds or more, reaching, bending, standing, stooping, twisting, climbing steps, and driving.

Nice To Haves

ATP preferred.

Responsibilities

Oversee delivery and daily operations of Supported Employment, Community Participation Support, and Assistive Technology services.
Provide leadership and supervision to assigned staff and promote staff teamwork and skills development.
Oversee staff coverage, scheduling, daily work plans, training, budgets, maintenance, repairs, purchases, and service improvements.
Ensure a safe working environment for staff and consumers and maintain compliance with state and federal regulations, agency policies, and service definitions.
Implement new policies and protocols and advocate for organizational policies and procedures.
Be accessible 24 hours per day, seven days per week, including on-call responsibilities.
Manage incident processes and reporting, including internal and external reporting and training.
Create and maintain data systems and data integrity, supporting continuous quality improvement.
Complete required training and monitor staff compliance with training requirements and hours.
Conduct orientation for new employees and fill-in staff, provide training for current employees, and submit training documentation to the Training Department.
Maintain day services, consumer files and records, and staff training in accordance with regulations, service definitions, and agency policy.
Prepare monthly paperwork, including medication logs and reviews, fire drills, and goals; assist with and monitor completion of required documentation.
Review ADP daily and complete ADP reports for accuracy and completion; oversee schedules and backup plans.
Work with Program Managers to coordinate and conduct staff meetings.
Supervise and mentor direct reports, provide ongoing feedback, and identify areas of support.
Support consumers in achieving goals and independence and with behavior management.
Interact with outside agencies, including SCOs and funders.
Communicate issues to the Senior Director of Employment and Day Services and perform other duties as assigned.
Follow the Corporation's By-Laws and Articles of Incorporation and observe applicable OSHA, fire and safety, fiscal, office, HR, HIPAA, and confidentiality requirements.
Attend required and scheduled trainings and meetings and maintain a professional demeanor and good judgment.