Manager of Day & Community Services

Support, Inc.•Loveland, CO

1d•$55,000 - $60,000

About The Position

The Manager of Day & Community Services directs and coordinates the Day and Community Services Program, including staff and supervisor management, scheduling, program activities and practices, collaboration with other program areas, and community practices. As a member of the Management team, the Manager contributes to organizational practices, policies, and leadership. The role oversees day and outbound community services, develops programs that meet current and future client needs, and supports life enrichment, skill development, community integration, and employment skills. The Manager provides staff training and guidance, promotes evidence-based practices and regulatory compliance, works with Clinical staff to integrate services, sets program goals, and creates individualized support plans while monitoring outcomes. The role also maintains community partnerships, participates in interdisciplinary meetings and annual service plans, and coordinates staffing and operations with other program areas. The Manager communicates with case managers, families, providers, and community members; collaborates with the Department Director on program budgeting; supervises staff supporting outbound services; and ensures accurate notes, timesheets, records, and other administrative requirements. Additional duties include internal audits, service and waiver applications, billing coordination, timesheet approval, compliance oversight, and representing management in meetings and committees. The Manager may provide group or individual services as needed. The position supervises the Day and Outbound Community Services programs and ensures implementation of each consumer's Individualized Plan. Supervisory responsibilities include interviewing, hiring, training, assigning and managing work, evaluating performance, recognizing and disciplining employees, and resolving issues and complaints. Reasonable accommodations may be provided for individuals with disabilities.

Requirements

Minimum of 1 year of IDD experience.
Minimum of 1 year of supervisory experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.

Responsibilities

Direct and coordinate activities of the Day and Community Services Program.
Oversee day and community services and develop programs addressing client needs, including life enrichment, skill development, community integration, and employment skills.
Train and guide staff in evidence-based practices and support compliance with standards and regulations.
Collaborate with the Director on program policies and procedures and with Clinical staff to integrate clinical services.
Set program goals based on federal and state regulations and supervise staff in achieving program and individual goals.
Onboard and train new team members.
Build and maintain internal and external community partnerships.
Participate in interdisciplinary meetings and annual service plans as needed.
Create individualized support plans and monitor outcomes.
Coordinate staffing, activities, and operations with other program areas.
Communicate with case managers, families, providers, and community members while maintaining customer service standards.
Collaborate with the Department Director to develop and manage the program budget.
Manage individual outbound community programs and supervise their staff through regular face-to-face visits and direct supervision.
Ensure outbound staff notes, timesheets, and other administrative requirements are complete and accurate.
Conduct internal audits as requested to support quality and compliance.
Submit PAR/unit requests from case managers and complete and update records in Therap.
Provide group or individual services as needed to maintain program continuity.
Approve staff timesheets and coordinate billing with the finance department.
Submit service application requests for Medicaid waivers and vocational rehabilitation, and seek grants for non-billable services.
Ensure program compliance with applicable rules and regulations.
Represent management in meetings and committees and perform other tasks delegated by Leadership.
Interview, hire, train, assign and manage work, evaluate performance, recognize and discipline employees, and address and resolve issues and complaints.

Benefits

Medical, dental, and vision insurance options.
Progressive paid time off.
Paid initial and ongoing training, including Relias, Safety Care, CPR/First Aid, and QMAP.
Paid holidays.
Quarterly awards and gifts.
Additional benefit options, including pet insurance.
Flexibility and opportunities for growth.
Options to work overtime at events or with additional shifts and clients.
Mileage reimbursement.
Ongoing support.