Director of Day Services

The Arc Wayne • Newark, NY

1d

About The Position

The Director of Day Services is responsible for the development, operation, and oversight of Day Services programs, including Day Habilitation, Community Support Programs, Employment Services, and Transportation. The role provides administrative supervision, direction, and support to assigned program managers and oversees program staffing, service quality, compliance, budgets, billing, documentation, reporting, and performance. The Director works with Agency leadership and other departments to coordinate services and implement Agency initiatives, and communicates significant program issues and operational needs to the Vice President of Operations.

The schedule is Monday through Friday, 8 am to 4 pm, with flexibility to meet program needs. The Arc Wayne advocates for and supports people of all ages, with or without disabilities, helping them take a full, independent, and productive place in society through individualized services.

Requirements

• Bachelor's degree in Human Services or a related field.
• Five years of supervisory experience.
• Three years of experience working in human services programs.
• Equivalent combinations of education and experience may be considered.
• Valid New York State driver's license that meets agency authorized driver standards.

Responsibilities

• Develop, operate, and oversee Day Services programs, including Day Habilitation, Community Support Programs, Employment Services, and Transportation.
• Provide administrative supervision, direction, and support to managers of assigned programs.
• Oversee program staffing through assigned managers, including hiring recommendations, staff development, supervision, and performance management.
• Ensure quality, individualized, person-centered services that promote independence and community inclusion.
• Ensure program compliance with applicable laws, regulations, contracts, and Agency policies and procedures.
• Act as program liaison to auditing officials and the Agency's Quality Assurance Department, ensuring appropriate follow-up and timely corrective action for findings.
• Develop, implement, and evaluate program policies and procedures in accordance with applicable regulations and Agency requirements.
• Oversee program budgets, monitor financial performance, and ensure responsible use of Agency resources.
• Ensure timely and accurate completion of required billing, documentation, and program reporting.
• Monitor program performance, identify operational concerns, and ensure appropriate follow-up and resolution.
• Oversee development, operations, and evaluation of assigned programs and implement improvements to support service quality and operational effectiveness.
• Collaborate with Agency leadership and other departments to coordinate services, address operational needs, and implement Agency initiatives.
• Communicate significant program issues, performance concerns, and operational needs to the Vice President of Operations.
• Perform other duties as assigned.

Benefits

• Generous paid vacation time
• Sick time
• 10 paid holidays
• Medical, dental, and vision insurance
• Tuition reimbursement
• Paid training
• Bereavement leave
• Employee referral bonus
• Employee Assistance Program
• Retirement plan with agency match

What This Job Offers

• Job Type: Full-time
• Career Level: Director