Associate Director of Day Services
About The Position
The Associate Director of Day Services is a hands-on leader responsible for driving quality and operational excellence across multiple day program locations. Reporting to the Director of Day Services, this role translates strategy into results, supports and holds teams accountable, and works to deliver meaningful outcomes for clients and their families. The position oversees day-to-day program operations, program quality, compliance, staffing, and administrative processes while promoting person-centered services, skill-building, independence, and community integration. The role supervises and mentors program managers, supports recruitment and staff development, sets and monitors measurable program goals, conducts regular site visits, and addresses operational or staffing challenges. It also collaborates with internal teams, community partners, families, and case managers; represents the organization in meetings and community events; and assists with program budgets and administrative oversight. The position involves frequent travel to program locations, office-based work, and occasional hands-on involvement in programming activities. The role requires the ability to lift up to 25 pounds and perform moderate physical activity when needed.
Requirements
- At least 5 years of experience in program management.
- At least 2 years of leadership experience overseeing multiple teams or locations.
- Deep experience working with individuals with developmental disabilities.
- Ability to develop and implement innovative programs.
- Bold, decisive leadership and the ability to inspire others.
- Strong organizational and problem-solving skills with a focus on results.
- Expertise in federal and state regulations governing developmental disability services.
- Outstanding communication and interpersonal skills.
- Proficiency in managing budgets, schedules, and compliance processes.
- Ability to travel frequently to program locations.
- Ability to lift up to 25 pounds and perform moderate physical activity when required.
Nice To Haves
- Bachelor’s degree in Social Services, Education, Business Administration, or a related field is preferred.
Responsibilities
- Lead day-to-day operations across multiple day program locations, delivering high-quality, person-centered services.
- Coordinate implementation of directives between the Director of Day Services and program managers.
- Evaluate and improve programs to address client needs, skill-building, independence, and community integration.
- Ensure compliance with federal, state, and organizational standards.
- Supervise and mentor program managers and promote ownership, accountability, and high performance.
- Provide ongoing staff training and guidance, and support recruitment, onboarding, and professional development.
- Set measurable program goals, track outcomes, and make adjustments as needed.
- Conduct regular site visits to assess quality, troubleshoot issues, and support continuous improvement.
- Integrate individualized support plans and evidence-based practices into service delivery.
- Address operational and staffing challenges to maintain program continuity.
- Build relationships with internal teams, community partners, families, and case managers.
- Advise program managers and maintain open communication with them.
- Represent the organization at interdisciplinary meetings, community events, and planning sessions, advocating for clients’ needs.
- Provide the Director of Day Services with regular updates, solutions, and results.
- Assist with program budget planning and management.
- Oversee documentation, billing, scheduling, and compliance reporting.
- Approve staffing schedules and timesheets in line with program needs and budget constraints.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
