Director of Residential and Day Services

Project Redirect•Atlanta, GA

3d•$85,000 - $100,000

About The Position

The Director of Residential and Day Services provides overall leadership, management, and operational oversight of residential and day services for individuals with intellectual and developmental disabilities (ID/DD) in the Atlanta, Georgia area. The role oversees group homes, host homes, and the day program, ensuring high-quality, person-centered services that promote independence, community inclusion, dignity, and individual choice. The Director maintains regulatory compliance; supervises staff; manages program budgets; improves operational efficiency; develops programming; and supports organizational growth. This hands-on leadership position manages multiple service locations and fosters accountability, professionalism, compassion, and continuous quality improvement. The position is full-time and requires a flexible schedule, availability for operational emergencies, and participation in an on-call rotation, including occasional evenings, weekends, and holidays. Regular travel between residential locations, the day program, and community service locations is required. Compensation is commensurate with experience.

Requirements

Minimum five years of experience working with individuals with intellectual and developmental disabilities.
Minimum three years of progressive supervisory or program management experience.
Demonstrated experience overseeing residential services, adult day services, or both.
Strong working knowledge of Georgia DBHDD requirements, Medicaid HCBS waivers, and applicable licensing standards.
Experience managing multiple locations, supervising employees, and monitoring program budgets.
Experience with quality assurance, incident management, regulatory inspections, and corrective action planning.
Strong leadership and employee management skills.
Excellent organizational and time-management abilities.
Effective written and verbal communication skills.
Sound judgment and problem-solving skills, including the ability to manage competing operational priorities.
Knowledge of person-centered planning and community-based service delivery.
Proficiency in electronic documentation, Microsoft Office, and basic operational reporting.
Commitment to ethical leadership, participant rights, and high-quality services.
Ability to work a flexible schedule, address operational emergencies, participate in an on-call rotation, and travel regularly between service locations.

Nice To Haves

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Special Education, or a related field is preferred.

Responsibilities

Provide leadership and operational oversight of all residential and day services, including group homes, host homes, and the day program.
Establish operating procedures, performance expectations, and accountability measures; visit service locations to assess quality, safety, and compliance.
Ensure services follow each individual's Individual Service Plan (ISP) and coordinate with executive leadership on organizational priorities and program development.
Develop operational improvement plans and maintain service continuity during staffing shortages, emergencies, and organizational transitions.
Oversee residential operations, safety, maintenance, staffing coverage, individualized support plans, medication processes, healthcare coordination, and documentation.
Conduct routine and unannounced residential monitoring visits and communicate with families, guardians, support coordinators, and healthcare professionals.
Monitor residential occupancy and coordinate admissions and transitions; maintain emergency preparedness plans and address participant concerns and service issues.
Direct day program operations and develop meaningful, structured, person-centered activities that promote independent living skills, socialization, community integration, wellness, and personal development.
Develop programming incorporating music, arts, technology, recreation, vocational exploration, and community-based experiences; maintain activity calendars and evaluate program outcomes and satisfaction.
Monitor attendance, staffing, transportation, and community activities; develop strategies to increase enrollment and program utilization.
Develop relationships with community organizations, businesses, and referral sources.
Supervise Direct Support Professionals, house managers, day program staff, and other assigned personnel; participate in recruitment, hiring recommendations, onboarding, and retention initiatives.
Establish staffing schedules, monitor attendance and productivity, conduct staff meetings and performance evaluations, and provide coaching and corrective supervision.
Ensure employees complete mandatory training and maintain required credentials; collaborate with Human Resources on disciplinary matters and employee relations.
Promote a workplace culture of professionalism, accountability, teamwork, and respect.
Ensure compliance with Georgia DBHDD, DCH, Medicaid waiver, licensing, NOW and COMP waiver, and other applicable requirements.
Ensure timely and accurate service documentation, participant progress records, ISP implementation, incident reporting, investigations, follow-up, and corrective actions.
Respond appropriately to allegations of abuse, neglect, exploitation, or violations of individual rights; conduct quality reviews and prepare for inspections, reviews, and audits.
Develop corrective action plans, resolve deficiencies, maintain organized records, and ensure staff training, screening, and credentials remain current.
Assist executive leadership with program budgets and monitor staffing, overtime, transportation, supplies, and other operating expenses.
Ensure services are documented and supported by valid billing authorizations; collaborate with administrative and billing staff to resolve discrepancies.
Monitor attendance, occupancy, service utilization, and financial performance; identify efficiency improvements without compromising participant safety or service quality.
Maintain internal controls over program expenditures and resources and review monthly financial performance with executive leadership.
Develop relationships with support coordinators, families, guardians, and community stakeholders; coordinate prospective participant tours, intake assessments, and admissions.
Identify opportunities to expand services, improve enrollment and occupancy, and represent the organization at community, provider, and professional events.
Submit a monthly operational performance report to executive leadership by the fifth business day of each month.
Complete the stated first-90-day priorities, including operational assessment, implementation of improvements, and presentation of a comprehensive operational improvement and program growth plan.