Director of Residential Services

Santa Fe Recovery Center, Inc•Gallup, NM

About The Position

The Director of Residential Services oversees substance use disorder (SUD) programs in Gallup, New Mexico. The role manages daily operations while fostering a continuous learning environment that emphasizes cultural proficiency. The Director recruits, develops, and retains a high-quality team and builds and maintains strong relationships with community partners and contractors. The Director is responsible for operations at Four Corners Detox Recovery in Gallup and for day-to-day operations across all SUD service lines. The position supports person-centered, best-practice services consistent with ASAM criteria, ensures regulatory and accreditation compliance, and develops program policies and procedures. It also oversees staffing, budgets, performance, training, community relationships, and an environment that is supportive, safe, and appropriately structured for people seeking treatment and recovery.

Requirements

High school diploma required.
At least five years of progressive experience with programming related to services to women, children, and their families.
Strong management skills, with measurable successes and program growth.
Strong analysis and computer skills.
Strong verbal and written communication skills.
Professional presentation skills.
Ability to deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view.
Knowledge of and ability to use evidence-based practices and clinical practice guidelines appropriately and guide staff in using them.

Nice To Haves

Bachelor’s degree in Business Administration or a related field of study preferred.

Responsibilities

Oversee operations at Four Corners Detox Recovery in Gallup, including client grievances, milieu support, staff and client resources, and facility tours.
Identify, develop, and maintain community relationships through strategic partnerships and outreach.
Manage day-to-day operations of all substance use disorder service lines in a person-centered, best-practice-focused environment consistent with ASAM criteria.
Assign, track, and evaluate staff work, including coaching and administering corrective action when appropriate.
Guide staff in appropriately using evidence-based practices and clinical practice guidelines.
Manage and direct staff work to accomplish program goals and objectives, and translate management goals into coordinated and controlled operations.
Develop and maintain annual budgets for the SFRC services administered in Gallup at FCDRC.
Establish and monitor production and performance priorities and standards.
Analyze organizational and operational problems and develop and implement solutions that support sound program operations.
Participate in, coordinate, and conduct in-service training to improve service delivery to clients and external stakeholders.
Participate in multiple committee efforts.
Ensure regulatory compliance and positive audit results for service lines reviewed by funders, government regulators, CARF, or other accreditation bodies.
Ensure regulatory compliance for grants and contracted services for the FCRC.
Ensure the development of program policies and procedures that further agency and program goals and objectives.
Create an environment that is supportive, safe, and appropriately structured for individuals seeking treatment and recovery.
Attend to state licensing guidelines and respond to requests for information.
Perform other duties as assigned.