Regional Director of Residential Services

Compass Connections • San Antonio, TX

6h

About The Position

Compass Connections is hiring a Regional Director of Residential Services to provide leadership and operational support for its medical and residential programs serving children. The role oversees special projects and initiatives, monitors program data and reporting, supports regulatory and accreditation compliance, and helps ensure program continuity and quality. The position is based at a facility in San Antonio, Texas, and requires 75% travel, including the ability to respond to any program site within 24 hours of assignment. Evening, weekend, and holiday work may be needed as requested by the supervisor.

The Director serves as a liaison on accreditation, regulatory, federal, state, and agency requirements; conducts scheduled and random site visits and mock surveys; supports asset and technology-system management; and assists the ADD – Residential Services and Deputy Executive Director – Residential Services as assigned. The role also participates in meetings and team decisions, meets contract and grant deadlines, maintains confidentiality, and follows agency safety, professional, and ethical standards.

Compass Connections provides emergency shelter and group-home placement for children while working toward family reunification. Benefits are available on the first day of employment and include employer-paid medical, dental, and vision insurance, retirement plan options, and additional employer-sponsored benefits. Employment is conditional on required screening and documentation, as well as annual influenza vaccination or an approved medical or religious exemption.

Requirements

• Bachelor’s degree from an accredited program or university.
• At least five years of experience in one of the following: director of a licensed childcare or similar program for children and adolescents; administrator of a large organization; or progressive project or business management demonstrating advanced growth and success.
• Current unrestricted professional license or certification in healthcare, counseling, education, social work, or child welfare.
• First aid, CPR, and emergency behavior intervention certifications.
• English language proficiency.
• Ability to respond to any Compass Connections program site or location within 24 hours of assignment.
• Ability to meet a 75% travel requirement and work evenings, weekends, and holidays as needed or requested.
• Ability to pass required drug and criminal background screenings and provide proof of work eligibility upon request.
• Ability to maintain confidentiality, work collaboratively and independently, provide trained crisis intervention, maintain professional composure in a fast-paced setting, and meet computer literacy needs of the position.
• Working knowledge of Compass Connections policies and procedures.
• Compliance with the company’s annual influenza vaccination policy or an approved medical or religious exemption.
• Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Nice To Haves

• Fluency in both English and Spanish.
• Progressive experience in a fast-paced, full-time setting, particularly with project management.
• Experience managing multiple projects and working with projects and/or contracts.
• Experience with accreditation and large-scale project management.

Responsibilities

• Manage special project teams and initiatives assigned by the ADD – Residential Services and Deputy Executive Director – Residential Services, ensuring timely achievement of desired outcomes.
• Respond to any Compass Connections program site or location within 24 hours of assignment to help ensure continuity of operations.
• Collect and analyze program data routinely and on demand, prepare draft quarterly and annual reports, and develop, deploy, and maintain databases and reporting tools.
• Maintain knowledge of accrediting agency standards; advise residential leadership of changes; and conduct scheduled and random in-person and remote site visits and mock surveys to support compliance.
• Ensure medical clinics have the assets needed to provide quality services and, with the ADD – Residential Services, keep insurance, lease, A-133, and fleet information current and forecast equipment needs.
• Serve as a division information systems specialist under residential leadership, maintaining expert knowledge of Compass Connections technology systems and electronic records software.
• Provide leadership support and direction for medical and residential programming.
• Ensure continued compliance with accrediting, regulatory, and funding agency standards.
• Assist the ADD – Residential Services with assigned duties to ensure continuity of operations.
• Conduct rotating program visits and complete medical reports and other assigned action items.
• Meet deadlines required by the program supervisor and contract or grant deliverables.
• Travel as required by the position; the posting specifies a 75% travel requirement.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor, and implement safety protocols during emergencies.
• Participate in scheduled meetings, team decisions, and operations.
• Maintain confidentiality and comply with professional and ethical standards, including applicable dress code requirements.
• Pass pre-employment and random drug screens, provide proof of work eligibility upon request, and pass pre-employment and renewal criminal background checks.
• Respond sensitively to the cultural and socioeconomic characteristics of the service population; collaborate with staff and service providers; provide trained crisis intervention when needed; maintain composure in a fast-paced environment; use required computer systems; work independently and as part of a multidisciplinary team; and maintain working knowledge of company policies and procedures.
• Provide proof of annual influenza vaccination or an approved medical or religious exemption.

Benefits

• Benefits available on the first day of employment.
• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits; applicants are directed to ask the recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Director