Director of IDD Residential Services

Dungarvin•South Bend, IN

About The Position

The Director of IDD Residential Services, also referred to as the Area Director, oversees residential programs and services across an assigned geographic region. The role provides leadership, strategic direction, and operational oversight to ensure high-quality, person-centered services for individuals with disabilities while supporting operational growth and new business opportunities. The Director oversees budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. Working closely with Area Managers, Program Directors, support staff, and the state management team, the Director promotes operational excellence, develops leadership teams, and ensures consistency and compliance across programs. The position emphasizes leadership development, compliance oversight, financial performance, and strategic growth for residential IDD/DD services in the region. The schedule is Monday through Friday, 8 AM–5 PM EST, with on-call responsibilities as needed. The role requires approximately 50% travel throughout the Lafayette and Kokomo areas.

Requirements

Bachelor’s degree in human services or a related field, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
At least 5 years of experience within residential IDD/DD services, group homes, or community-based programs.
Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance with IDOH and CARF.
Proficiency with Microsoft Office programs and ability to adapt to new technology platforms.
Valid driver’s license and a driving record that meets agency insurance requirements.
Ability to manage multiple programs, projects, and priorities effectively.
Ability to evaluate complex situations and implement sound, timely solutions.
Ability to identify operational or service challenges and implement corrective actions.
Ability to communicate expectations clearly, provide feedback, and build relationships with staff, families, and external stakeholders.

Nice To Haves

At least 2 years of leadership experience overseeing multiple programs, sites, or leadership teams.
Experience supporting multi-site residential IDD/DD programs.
Knowledge of Indiana-specific disability service regulations and HCBS standards.
Experience mentoring leaders or supporting operational growth initiatives.
Budgeting, financial oversight, or performance management experience.

Responsibilities

Lead, mentor, and support Area Managers and Program Directors across assigned residential programs, promoting accountability, collaboration, communication, and operational consistency.
Support regional recruitment, staff development, retention, and leadership growth initiatives.
Build positive relationships with families, community partners, referral sources, and external stakeholders; represent Dungarvin in the community and support regional partnerships and growth opportunities.
Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies.
Maintain readiness for audits, inspections, operational reviews, and escalated situations across programs while supporting consistent, person-centered service delivery.
Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services.
Partner with leadership teams to support financial health, operational stability, and long-term program success.
Provide oversight of policy development, marketing, and proposal preparation across the region.