Director of IDD Residential Services

Dungarvin•South Bend, IN

About The Position

The Director of IDD Residential Services, also called the Area Director, oversees residential programs and services across an assigned geographic region. The role provides leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities, support operational growth, and develop new business opportunities. The Director oversees budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. The role works closely with Area Managers, Program Directors, support staff, and the state management team to strengthen leadership teams and promote operational excellence, consistency, and compliance across programs. It focuses on leadership development, compliance oversight, financial performance, and strategic growth for residential IDD/DD services throughout the region.

Requirements

Bachelor’s degree in human services or a related field, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
At least 5 years of experience within residential IDD/DD services, group homes, or community-based programs.
Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance with IDOH and CARF.
Proficiency with Microsoft Office programs and ability to adapt to new technology platforms.
Valid driver’s license and a driving record that meets agency insurance requirements.
Ability to inspire, guide, and mentor program directors and staff; make sound, timely decisions; manage multiple programs and priorities; solve operational or service challenges; adapt to changing needs; prioritize the needs of people served; and communicate clearly with staff, families, and external stakeholders.

Nice To Haves

At least 2 years of leadership experience overseeing multiple programs, sites, or leadership teams.
Experience supporting multi-site residential IDD/DD programs.
Knowledge of Indiana-specific disability service regulations and HCBS standards.
Experience mentoring leaders or supporting operational growth initiatives.
Budgeting, financial oversight, or performance management experience.

Responsibilities

Lead, mentor, and support Area Managers and Program Directors across assigned residential programs.
Promote accountability, collaboration, communication, and operational consistency.
Support recruitment, staff development, retention, and leadership growth initiatives across the region.
Build relationships with families, community partners, referral sources, and external stakeholders.
Represent Dungarvin in the community and support regional partnerships and growth opportunities.
Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies.
Maintain readiness for audits, inspections, operational reviews, and escalated situations across programs.
Support consistent, person-centered service delivery.
Monitor operational performance, staffing trends, budgets, expenses, and program performance.
Partner with leadership teams to support financial health, operational stability, and long-term program success.
Provide oversight related to staffing, licensing, policy development, marketing, and proposal preparation.

Benefits

401(k) plan with up to 3% employer match after one year of service.
Company-provided equipment and a monthly cellphone stipend.
PTO that increases with tenure and PTO donation options.
Medical, dental, and vision coverage.
Pet insurance and supplemental insurance options.
Flexible spending and health savings accounts (FSA and HSA).
Company-paid long-term disability and life insurance.
National brand discounts.
Employee referral program.
Employee assistance program.
Internal job mobility nationwide.
Mileage reimbursement of $0.45 per mile.
Supportive team culture, continuous learning and innovation, and a focus on work-life balance.