Director of Residential Services

Texas Health & Human Services Commission•Brenham, TX

10d•$7,583 - $10,786•Onsite

About The Position

The Director of Residential Services (DRS) performs advanced, complex managerial duties to oversee the daily residential operations and activities at a State Supported Living Center (SSLC). The DRS administers residential programs and campus coordination, directing the deployment and performance of direct support professionals and other assigned staff. The role ensures residential programs are integrated with behavioral health and psychology, active treatment and vocational services, and qualified intellectual disability services to support residents continuously, 24/7. The DRS develops and oversees plans, policies, procedures, and guidelines to ensure residential services comply with ICF-IID conditions of participation, the U.S. Department of Justice settlement agreement, and applicable state and federal laws and regulations. The position establishes goals and processes, oversees staff scheduling, corrective action plans and quality improvement plans, reviews reports, and proactively identifies and addresses operational issues. The DRS responds to emergencies, supervises and develops staff, serves on or leads committees and workgroups, and ensures leadership directives are carried out. The role works under limited supervision of the Assistant Director of Programs, with considerable latitude for initiative and independent judgment. The DRS serves as Administrator on Duty and on-call as needed. The position is based at the Brenham State Supported Living Center in Brenham, Texas, and is not eligible for telework. Travel may be required up to 5%. Flexibility in work hours may be required, including overtime or extended hours, weekends, holidays, and rotating on-call coverage. The role may also require alternate shifts or locations during disaster response, recovery, or Continuity of Operations activation.

Requirements

Bachelor’s degree from an accredited college or university, or a high school diploma.
With a bachelor’s degree: at least three years of experience working with people with intellectual and developmental disabilities in a residential setting.
With a high school diploma: at least five years of experience working with people with intellectual and developmental disabilities in a residential setting.
At least two years of experience leading, directing, and/or managing multiple staff members.
Knowledge of Texas Administrative Code, HHSC policies and procedures related to State Supported Living Centers, and the Department of Justice Settlement Agreement.
Knowledge and experience in providing quality services, treatment, training, and support for people with intellectual disabilities.
Skill working with ICF/IID standards and applicable rules and laws.
Ability to define problems, collect data, establish facts, and conduct root cause analysis.
Ability to assess alternative solutions and approaches using logic and reasoning, and devise solutions to administrative problems.
Skill in coaching others, developing capacity, and developing, implementing, and evaluating administrative policies and procedures.
Skill managing a large group of staff through a chain of command and scheduling and deploying staff at a residential facility.
Computer skills using agency or facility software, including Microsoft Word, Excel, PowerPoint, Access, Outlook, and SharePoint.
Ability to manage the business functions and activities of a large department, establish goals and objectives, and plan, assign, and supervise work.
Ability to manage crisis and emergency situations and develop effective quality assurance systems for residential services.
Ability to organize and present information effectively in spoken and written form to varied audiences.
Ability to analyze and solve complex problems and make effective decisions affecting facility operations.
Ability to manage time and exercise independent judgment.
Ability to maintain flexible work hours, including overtime or extended hours, and rotating on-call service; willingness to work weekends and holidays.
Must be at least 18 years of age.
Must pass fingerprint criminal background, pre-employment drug, and specified registry checks; SSLC employees are subject to random drug testing.
Males ages 18–25 must be registered with the Selective Service.

Responsibilities

Lead and direct the residential services department’s program activities and business functions to ensure services are provided 24/7.
Ensure direct support professionals follow residents’ support, treatment, and care guidelines and instructions.
Manage crisis and emergency situations, take immediate steps to protect residents, staff, and facility operations, and lead root cause analysis and preventive actions.
Collaborate with QIDP, behavioral health and psychology, and active treatment and vocational services to coordinate programs and staffing.
Supervise Unit Managers/Directors and other assigned staff; hire, train, evaluate, and promote staff development and training compliance.
Oversee behavioral health service plans and their consistent implementation when the facility uses a unit model.
Review and coordinate QIDP services and individual support planning, including ISP preparation, addendum, and annual meetings when the facility uses a unit model.
Establish departmental goals and objectives aligned with the SSLC Director’s vision and strategic plan, promoting integrated services, a safe and homelike environment, continuous improvement, and settlement agreement compliance.
Direct and approve staff scheduling and deployment to ensure appropriate 24/7 coverage and integrated services; adjust staffing assignments and address turnover, retention, and overtime.
Identify operational problems and needed changes, recommend solutions, communicate issues to leadership, and implement directives from the Assistant Director of Programs and/or SSLC Director.
Oversee analysis, implementation, and documentation of HHSC and SSLC policies; monitor compliance, provide or arrange technical guidance, and ensure staff are trained on policy changes.
Maintain a physical presence in residential homes and units, assess service quality, provide feedback to managers, and interact with residents in a supportive, therapeutic, and respectful manner.
Review and approve operational reports and oversee departmental reports submitted to the QA/QI council.
Analyze staffing and personnel reports, use findings to address system and personnel issues, and guide corrective action and quality improvement plans.
Review special investigations involving allegations of abuse, neglect, or exploitation as directed.
Prepare for and respond to annual surveys and regulatory audits, and respond to information requests.
Serve on or lead committees and workgroups, including QA/QI council, Incident Management Review Team, Administrative Review Team, and Critical Incident Team.
Develop and implement corrective action plans, including goals, objectives, schedules, priorities, standards, and evaluation activities.
Participate in administrative reviews and state-wide initiatives, and lead integrated team efforts for complex individuals when requested.
Participate in disaster response, recovery, or Continuity of Operations activities as assigned.
Attend work regularly, perform other assigned duties, and serve in on-call status as needed.