Director of Operations - Residential Services
About The Position
ServiceNet is seeking a dedicated, mission-driven Director of Operations for its Developmental Brain Injury Services (DBIS) division in Hampden County. Based at headquarters in Holyoke, Massachusetts, this full-time leadership position provides operational and strategic support to DBIS residential programs, helping ensure high-quality services for individuals with developmental delays and/or brain injuries. The Director partners with the Vice President or Division Director, supports program development and regulatory compliance, and helps programs operate within budget. The role also participates in an on-call leadership rotation.
Requirements
- Demonstrated experience working with individuals with developmental delays and/or brain injuries.
- Three to five years of proven management experience in human services or a related field.
- Strong communication, organizational, and computer skills.
- Valid driver’s license and an acceptable driving record.
- Certification in Medication Administration (MAP).
Nice To Haves
- Bachelor’s degree in a related field preferred, or equivalent experience. The posting specifies a minimum of three years of full-time experience in a relevant role as the equivalent experience.
Responsibilities
- Partner with the Vice President or Division Director to lead and improve program operations across the division.
- Manage logistics and planning for new residential admissions and transitions.
- Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
- Participate in Residential Services development initiatives and project work.
- Support Program Directors with licensing readiness, regulatory compliance, and follow-up on corrective actions.
- Provide fiscal guidance to help programs operate within budgetary constraints.
- Build and maintain strong relationships with internal teams and external partners.
- Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
- Participate in the on-call leadership rotation.
- Perform other duties as assigned by the Vice President or designee.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off, including generous paid time off
- 401(k) and 401(k) matching
- 403(B) retirement plan with employer match
- Tuition assistance
- Opportunity for advancement and advancement opportunities
- Training and development
- Mileage reimbursement
- Paid life insurance
- Long-term disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Director
