Director of Residential Services

Daybreak Independent Services, Inc.•New York, NY

1d•$85,000 - $95,000

About The Position

DBIS, a mission-driven nonprofit supporting people with intellectual and developmental disabilities (I/DD), is seeking a Director of Residential Services to provide strategic leadership and operational oversight for its Supervised Individual Residential Alternatives (IRAs) in the Bronx and Queens. The role is responsible for residential leadership, clinical coordination, operational performance, regulatory compliance, and program quality. The Director ensures services are person-centered, clinically appropriate, operationally sound, and aligned with OPWDD regulations, agency policies, and best practices. The position oversees residential managers and other leadership staff, collaborates with clinical and medical professionals, monitors service plans and care, and supports individuals with co-occurring mental health conditions, behavioral challenges, and complex medical needs. The Director also oversees compliance, workforce development, family engagement, performance monitoring, and continuous improvement. Travel is required.

Requirements

Bachelor's degree in a related field required; significant relevant experience may be considered.
Minimum of 5–7 years of progressive experience in OPWDD residential services or comparable I/DD human services programs.
Minimum of 3 years of supervisory or senior management experience.
Demonstrated knowledge of OPWDD regulations, incident management, residential certification requirements, and Medicaid service delivery.
Experience managing residential staffing, budgets, performance, and operational challenges.
Demonstrated clinical experience working with individuals with intellectual and developmental disabilities.
Strong understanding of behavioral health, psychiatric conditions, dual diagnosis, and complex support needs.
Experience working with Behavior Support Plans, Individualized Service Plans, clinical assessments, and interdisciplinary teams.
Ability to recognize clinical risks, evaluate changes in individual functioning, and coordinate appropriate interventions.
Strong clinical judgment and problem-solving ability.
Excellent communication and interpersonal skills.
Ability to lead, motivate, and hold managers accountable.
Strong organizational, analytical, and decision-making skills.
Ability to manage complex situations and competing priorities.
Commitment to person-centered services, dignity, and individual rights.
Ability to balance clinical quality, regulatory compliance, and operational effectiveness.
Valid driver's license.
Willingness to travel, as required by the position.

Nice To Haves

Master's degree in Social Work, Psychology, Mental Health Counseling, Human Services, Nursing, or a related clinical discipline.
Experience overseeing multiple residential programs or Supervised IRAs.

Responsibilities

Provide overall leadership and supervision of all Supervised IRA programs.
Directly supervise and develop Residential Managers, Assistant Managers, Shift Supervisors, and other residential leadership staff.
Establish expectations, accountability, and performance standards for residential leadership.
Ensure appropriate staffing patterns, scheduling, coverage, and overtime management.
Conduct regular site visits, management meetings, and operational reviews.
Monitor residential budgets, resources, supplies, and property maintenance.
Provide clinical leadership and ensure individualized, person-centered support.
Collaborate with the Clinical Director, Behavior Intervention Specialists, QIDPs, nurses, medical coordinators, and other professionals.
Review and monitor Individualized Service Plans, Staff Action Plans, Behavior Support Plans, and other clinical documentation.
Ensure implementation and monitoring of behavioral interventions, supervision levels, proactive strategies, and positive behavioral supports.
Oversee clinical coordination for people with dual diagnoses, mental health needs, complex behavioral presentations, and significant medical needs.
Ensure coordination of medical appointments, medication management, psychiatric services, and follow-up care.
Monitor changes in individuals' needs and ensure timely clinical reassessment and service adjustments.
Maintain compliance with applicable OPWDD regulations, including 14 NYCRR Parts 624, 625, 633, and 635.
Ensure programs are survey-ready and documentation is accurate, complete, and timely.
Monitor incident management, investigations, corrective action plans, and preventive measures.
Ensure implementation of Individual Protective Oversight Plans and required safety measures.
Collaborate with Quality Assurance and Compliance to identify trends, address deficiencies, and improve service delivery.
Ensure staff follow applicable policies, procedures, and mandatory training requirements.
Coach, mentor, and manage the performance of residential leadership staff.
Ensure staff training in person-centered care, medical protocols, behavioral support, SCIP, AMAP, and incident reporting, as applicable.
Address performance concerns promptly and promote professionalism, communication, and responsibility.
Develop leadership succession and staff retention strategies.
Promote individual choice, dignity, independence, and community inclusion.
Maintain communication with families, guardians, Care Coordination Organizations, and other stakeholders.
Ensure programs focus on individual outcomes, meaningful activities, and quality of life.
Address family concerns professionally, transparently, and with timely follow-up.
Establish and monitor measurable residential performance indicators.
Review incidents, medication errors, hospitalizations, staffing vacancies, overtime, training compliance, and quality-of-care trends.
Develop corrective and preventive action plans.
Identify opportunities to improve operational efficiency without compromising individual care or safety.
Provide regular performance reports to executive leadership.

Benefits

Competitive salary based on skills
Premium medical health insurance
Dental and vision coverage
Life insurance benefits
403(B) retirement plan with a 2% bonus match based on agency fiscal-year-ending turnover
Short-term disability
Term life insurance
New York commuter benefits
Tuition assistance program
Sick and vacation time for eligible full-time employees
Frontloaded paid time off from the first day of employment, eligible for use after completing the introductory period