Community Safety Services

St. Anthony Foundation•San Francisco, CA

17h•$43,000 - $70,000

About The Position

Community Safety staff help provide a safe environment for guests, staff, clients, volunteers, and other occupants of St. Anthony Foundation and its external partners and customers. The team responds to on-the-ground crises and emergencies to increase safety in the Tenderloin and similar communities, using a trauma-informed perspective and compassionate de-escalation grounded in the organization’s Franciscan values and heritage. The role monitors assigned areas, responds to emergencies, identifies and addresses safety hazards, secures buildings, and supports emergency preparedness. It also involves assisting guests with information and access to services, maintaining knowledge of neighborhood resources, completing reports and electronic data entry, participating in training and team meetings, and helping maintain a clean and safe environment. Staff may support special events, move around the area near their post, work remotely located posts, and operate a Segway if needed.

Requirements

Excellent interpersonal, listening, oral, and written communication skills.
Ability to be polite, diplomatic, and firm; set limits and maintain professional boundaries with guests and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days, including weekends and holidays.
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn information and communication technologies, including computers, smartphones, and iPads.
Ability to remain awake and alert throughout scheduled shifts.
Punctuality, reliability, cooperation, and a team-oriented approach.
Must complete Crisis Prevention training within three months of hire.
Willingness to work in remote locations.
Commitment to St. Anthony Foundation's Statement of Values and desire to work for a social services agency serving people experiencing poverty.

Nice To Haves

Experience with conflict de-escalation skills; preferred, with Crisis Prevention training required within three months of hire.
P.R./First Aid certification; preferred, with certification required within three months of hire.
Experience working in a nonprofit or community-based social service agency with people experiencing homelessness or poverty.
Proficiency in a second language, especially Spanish, Mandarin, Tagalog, or Cantonese; strongly desired.

Responsibilities

Monitor assigned areas for potential safety and security problems and use de-escalation to prevent or defuse incidents.
Respond to emergency calls and safely assist with emergency situations and crises.
Maintain awareness of surroundings and identify unusual occurrences or safety hazards; report hazards and intervene according to established procedures.
Safely intervene in crises to protect staff, clients, volunteers, guests, and visitors.
Follow organizational safety requirements, policies, and procedures.
Check and secure buildings at the beginning and end of the day and conduct rounds as needed.
Participate in emergency response and disaster preparedness training and drills.
Respond urgently to crises, including ascending or descending stairways quickly when necessary.
Use acceptable physical de-escalation and crisis-prevention techniques with disruptive or aggressive people.
Operate a Segway when needed and follow safety protocols.
Support special events, including setup, breakdown, and event monitoring.
Assist with janitorial services to maintain a clean and safe environment.
Courteously assist guests and clients, answer questions, provide information, and help them access services and programs.
Maintain current information about internal programs and neighborhood social services.
Help implement and enforce program procedures and guidelines, both internally and while working externally.
Direct inquiries from donors, volunteers, and the press to the appropriate contact.
Move around areas near the assigned post as needed to provide coverage and communicate with team members, guests, and community partners.
Treat guests with empathy, dignity, and respect, and seek to understand their perspectives and experiences.
Work effectively across cultures and remain open to learning about unfamiliar cultures.
Complete reports and paperwork neatly, legibly, and thoroughly.
Enter information electronically and retrieve data and reports from databases as requested.
Participate in training and development opportunities to strengthen work practices and guest engagement.
Understand and follow the organization's programs, policies, and procedures.
Attend relevant meetings and collaborate with others to support team communication and organizational goals.
Manage stress and pressure calmly, maintain control of reactions, and consider the impact of one's behavior on others.
Demonstrate integrity and communicate directly, respectfully, openly, and honestly with colleagues; seek support from team members or management when appropriate.
Cooperate with coworkers, management, and the community.