Community Services Case Manager

Catholic Charities of the Diocese•Fort Wayne, IN

About The Position

Catholic Charities of the Diocese of Fort Wayne-South Bend seeks a Community Services Case Manager to provide one-to-one case management and related support to adults and children across community programs. Programs may include Resource & Referral Services, Education Creates Hope and Opportunity (ECHO), Pregnancy and Parenting Services, Human Trafficking Services, Homeless Shelter Services, and Thrive Life Skills Classes. The role serves community members with needs such as rent and utility assistance, pregnancy support, human trafficking victim assistance, and homelessness services. The case manager communicates effectively with clients from diverse backgrounds and provides services in office, home, community, or mobile-unit settings. The position requires a bachelor’s degree in social service or a related field and at least one year of work experience in a social service setting. The case manager must be able to travel regularly within the East Region and as needed throughout the Diocese of Fort Wayne-South Bend, using a personal vehicle. Employment conditions include a valid driver’s license and clean driving record, reliable personal vehicle with liability insurance, and proficiency with internet, word processing, spreadsheet, and email applications (Microsoft Office preferred).

Requirements

Bachelor’s degree in social service or a related field from an accredited college or university.
At least one year of work experience in a social service setting.
Working knowledge of community service and public program providers.
Working knowledge of CORE 40/HSE requirements, college application and entrance requirements, and the FAFSA application process.
Working knowledge of employment skills development and financial literacy.
Ability to work independently and effectively with limited supervision.
Ability to represent the program effectively in public situations.
Excellent written and oral communication skills.
Ability to travel regularly in a personal vehicle within the East Region and as needed within the Diocese of Fort Wayne-South Bend.
Valid driver’s license with a clean driving record.
Reliable vehicle with personal vehicle liability insurance coverage.
Proficiency with internet, word processing, spreadsheet, and email applications.
Ability to reason and make judgments; understand and follow oral and written instructions; guide or give instructions; and make decisions according to established procedures and policies.
Ability to lift, push or pull, and hold or carry 50 pounds.
Willingness to complete physical, drug, and Mantoux screenings; local and federal criminal background checks; and child welfare registry screening before hire.
Compliance after hire with random driving record checks; drug testing and/or criminal history and child welfare registry checks; agency mission, code of ethics, Catholic Social Teaching, policies and procedures including confidentiality; and applicable legal, funding, regulatory, and accreditation standards.

Nice To Haves

Microsoft Office proficiency is preferred.

Responsibilities

Provide direct case management, including assessments, case planning, advocacy, referrals, crisis management, skills development, and problem solving.
Help pregnant and parenting teens address barriers to completing high school, a high school equivalency program, or post-secondary education.
Provide direct services to clients needing emergency financial or material assistance or participating in self-sufficiency programming.
Deliver individual or small-group skills training, including budget review, financial literacy, banking, job skills development, job search and interviewing practice, school enrollment, and FAFSA completion.
Provide case management to residents transitioning out of the Rescue Mission.
Provide direct services and coordinate activities for clients impacted by disasters.
Develop and maintain relationships with community service providers to coordinate client services.
Promote and represent programs in the community and with clients.
Attend relevant community service trainings, committee meetings, and service provider meetings.
Keep case documentation and records current and accurate.
Assist with data collection and preparation of grants and program reports as needed.
Comply with program grant, funder, and audit requirements.
Respect Catholic Social Teaching and comply with the agency code of ethics.
Perform related functions that support the mission and core values of Catholic Charities.