Community Case Manager
About The Position
The Community Case Manager provides trauma-informed, survivor-centered case management to individuals seeking housing services through YWCA St. Joseph, and may also serve others served by the organization. The role helps clients identify needs, set individualized goals, access community resources, and work toward housing stability and independence. Services are delivered according to Missouri Coalition Against Domestic and Sexual Violence (MOCADSV) standards. The position requires maintaining relationships with community partners and service providers, coordinating referrals, and staying familiar with housing program requirements and other YWCA services. The employee documents services and program activity, maintains client confidentiality, provides transportation when needed, and develops or facilitates educational and supportive groups as assigned. This is a 40-hour workweek with flexibility to meet guests’ needs and deadlines. The employee works at both the Bliss location and the main YWCA St. Joseph building, travels between locations as needed, and may provide transportation to guests. Flexible hours, including evenings and weekends, and some on-call responsibilities are required.
Requirements
- Bachelor’s degree in a human service field or equivalent education/experience.
- Related case management experience is preferred.
- Ability to maintain confidentiality.
- Excellent interpersonal and communication skills.
- Ability to effectively engage and build relationships with diverse populations.
- Access to private transportation and a valid driver’s license, with insurance complying with minimum agency standards.
- Ability to work flexible hours, including evenings and weekends, and fulfill some on-call responsibilities.
- Ability to travel between the Bliss location and the main YWCA St. Joseph building as needed.
- Ability to stand or sit for long periods, bend, stoop, and occasionally lift.
- Ability to perform repetitive hand motions, such as typing.
- Ability to perform activities involving cooperation, instruction, persuasion, or speaking with others on a consistent basis.
- Ability to communicate effectively in person with guests.
Nice To Haves
- Knowledge of domestic and sexual violence dynamics.
- Knowledge of community resources.
- Related case management experience.
Responsibilities
- Provide trauma-informed, survivor-centered case management services according to MOCADSV service standards.
- Assist individuals seeking housing services with identifying needs, developing individualized goals, accessing community resources, and working toward housing stability and independence.
- Facilitate assessments, goal setting, safety planning, and other evaluations, reviewing and updating them as needed.
- Develop and maintain professional relationships with community members, partners, service providers, and other professionals.
- Coordinate and facilitate service referrals through community relationships.
- Maintain familiarity with applicable housing funding standards, guidelines, and contracts.
- Maintain knowledge of other YWCA housing programs and services to support appropriate referrals and coordination.
- Provide transportation as needed to help clients access services and community resources.
- Maintain confidentiality of client information in accordance with applicable laws and YWCA policies.
- Ensure accurate and timely data entry and documentation of services, statistics, communications, and reporting in accordance with program and funder requirements.
- Develop and facilitate educational and supportive groups as identified or assigned.
- Attend required or assigned staff meetings and trainings.
- Support the YWCA mission of eliminating racism and empowering women.
- Perform other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
