Home Comfort Advisor
About The Position
Southern Home Services is seeking a Home Comfort Advisor / Outside Sales Professional for Five Star, a Southern Home Services Company. The role focuses on turning customer leads into sales by working with service technicians to present and recommend equipment and service options for customers’ homes. The company provides training and industry knowledge; prior HVAC, plumbing, or electrical experience is not required. The advisor engages new, current, and former customers to address home-comfort needs, helps homeowners identify ways to reduce utility costs and future repairs while improving comfort and air quality, and follows up to ensure customer satisfaction and build referrals. The role involves travel to customer locations and availability across weekdays, evenings, and weekends. Work is usually performed in an indoor office environment, with some customer-facing communication and light physical activity. Southern Home Services describes the position as exempt and advertises average commission pay for Home Comfort Advisors. Compensation also includes commissions and incentive opportunities. The company promotes work-life balance, flexible schedules, training, and career growth.
Requirements
- Demonstrated history of achieving and exceeding sales goals.
- Ability to build and maintain trusting customer relationships and enhance customer satisfaction and loyalty.
- Proficiency with PCs and technology-based sales tools.
- Willingness and ability to travel to customer locations for in-person meetings.
- Availability to work weekdays, evenings, and weekends.
- Ability to perform work while sitting and/or standing at an individual workstation or office.
- Ability to communicate verbally by phone or other communication device and to talk or hear in person and by telephone.
- Ability to stand, walk, and sit; use hands to type, handle, or feel objects or controls; and reach with hands and arms.
- Occasionally stoop, kneel, bend, crouch, and lift up to 10 pounds.
Nice To Haves
- At least 3 years of business-to-consumer sales experience; prior HVAC, plumbing, or electrical industry experience is not required.
- Strong drive to sell and help customers solve their needs.
Responsibilities
- Engage new, current, and previous customers with home-comfort solutions and build long-term customer relationships.
- Communicate effectively during in-home conversations to help homeowners find ways to save on utilities and future repairs while improving home comfort and air quality.
- Collaborate with service technicians to present and recommend suitable equipment and service options.
- Conduct follow-up calls to ensure customer satisfaction and generate future referrals.
- Travel to customer locations for in-person meetings.
- Perform additional duties as assigned.
Benefits
- Paid vacation
- Paid training
- Year-round work
- Commission, monthly bonuses, periodic spiffs, and commission contests
- Weekly paychecks
- Employee discounts
- Company-provided vehicle
- Paid time off and paid holidays
- Medical, dental, and vision benefits
- Company-matched 401(k)
- Flexible schedules
- Professional and on-the-job training
- Growth plans
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
