Home Care Scheduling & Client/Caregiver Engagement Coordinator

Visiting Angels • Walnut Creek, CA

26d • $28 - $34 • Hybrid

About The Position

The Home Care Scheduling & Client/Caregiver Engagement Coordinator is a full-time, hybrid role based in Walnut Creek. The coordinator builds relationships with caregivers and uses their preferences, motivations, and availability to match them with open shifts. This is a proactive, problem-solving role focused on filling difficult shifts through negotiation and creative scheduling arrangements while keeping clients safe and supporting the care team.

The coordinator manages schedules, care plans, caregiver credentials, and shift matching in Zingage. Scheduling solutions must adhere strictly to client care plans, required skill sets, and company policies. The role also provides clear, warm, reassuring schedule updates to clients and families.

Base pay is $26–$28 per hour, based on experience. Performance incentives of an additional $4–$6 per hour may be tied to operational benchmarks, including shift fulfillment and reducing open shifts, caregiver retention and satisfaction, and overtime optimization within client care plans. Total earning potential is stated as $30–$34+ per hour. The employer describes the environment as dynamic and team-oriented, values initiative and creativity, and notes opportunities for growth within a growing home care agency.

Requirements

• Excellent interpersonal skills and an upbeat, persuasive communication style.
• Ability to break down complex scheduling challenges and develop compliant solutions under pressure.
• Ability to execute creative scheduling solutions while adhering to care plans and care limits.
• Tech-savviness and ability to learn home care management software.

Nice To Haves

• Experience in sales, talent acquisition, customer success, or fast-paced scheduling environments.
• Experience with AI.
• Experience with platforms such as WellSky, ClearCare, or AxisCare.

Responsibilities

• Build relationships with caregivers to understand their preferences, motivations, and availability, and match them with shifts.
• Find coverage for hard-to-fill shifts using split shifts, route optimization, and creative scheduling arrangements.
• Persuade caregivers to accept open shifts through active listening and relationship-building.
• Manage schedules, care plans, caregiver credentials, and shift matching in Zingage.
• Ensure scheduling solutions comply with client care plans, required skill sets, and company policies.
• Provide clear, warm, and reassuring schedule updates to clients and families.
• Optimize overtime while staying within client care plans.

Benefits

• Competitive compensation and benefits package.
• Opportunities for growth within a growing home care agency.
• Performance bonus potential of an additional $4–$6 per hour tied to operational benchmarks.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed