HC Intake Worker
About The Position
OCES is seeking a Home Care Intake Worker to evaluate applicants’ needs for home care services and develop and initiate home care service plans. OCES supports older adults and people with disabilities by providing information and coordinating services that promote healthy, safe living, independence, and dignity. The role includes conducting intake assessments, developing consumer-centered care plans, coordinating services, advocating for consumers, and creating case records in accordance with regulations and OCES standards. The worker makes initial home visits to determine program and service needs, participates in interdisciplinary activities, provides backup support to the Information & Referral Specialist, and performs general intake and information-and-referral work. The position offers a 35-hour work week with some flexibility, a standard Monday–Friday schedule, and a hybrid environment involving work from home, the office, and home visits.
Requirements
- Bachelor’s degree in social work or a related field.
- Considerable knowledge of social work and the social, emotional, and physical processes of aging.
- Ability to obtain personal information through interviews, draw appropriate conclusions, and make suitable recommendations.
- Ability to respond appropriately to emergency situations involving the abuse and/or neglect of older adults.
- Ability to communicate effectively, both verbally and in writing.
- Excellent written and verbal skills.
- Excellent computer skills.
- Proficiency with Microsoft Office Suite or related software.
Nice To Haves
- Current social work license preferred.
- Minimum of one year of experience in the social services field preferred.
Responsibilities
- Conduct intake needs assessments and develop consumer-centered care plans with consumers, caregivers, and families.
- Initiate and coordinate services provided by service providers.
- Advocate for consumers in obtaining benefits and services for which they are eligible.
- Create case records in compliance with regulations and OCES standards.
- Make initial home visits to determine program and service needs.
- Participate in interdisciplinary activities, including the Transition Support Team.
- Provide backup support for the Information & Referral Specialist.
- Perform general intake and provide information and referral to consumers and applicants.
Benefits
- Generous paid time off policies.
- Company-paid long-term disability insurance.
- Company-paid life insurance.
- 401(k) plan.
- 35-hour work week with some flexibility.
- Standard Monday–Friday workweek.
- Hybrid work environment.
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What This Job Offers
Job Type
Full-time
