Home Care Agency Scheduling Coordinator

Kintegra Health • Charlotte, NC

9d

About The Position

The Home Care Scheduling Coordinator coordinates high-volume schedules for participants and caregivers, handles a wide variety of phone calls, and performs general administrative tasks. The position may be assigned on-call duty as needed, including after-hours and weekends. It reports directly to the Home Care Agency Supervisor.

The role requires a high school education and at least one year of employment in an office setting. An associate degree is preferred. The coordinator must have at least one year of experience with the frail elderly population, a North Carolina driver’s license, and the ability to work effectively on a team. Strong communication, interpersonal, writing, and reporting skills are required, along with knowledge of multiline computer operations and phone systems. Before engaging in direct participant contact, the employee must be medically cleared for communicable diseases and have all immunizations up to date.

Requirements

• High school education required.
• Minimum one year of employment in an office setting.
• At least one year of experience with the frail elderly population.
• North Carolina driver’s license required.
• Ability to work effectively in a team environment.
• Excellent communication and interpersonal skills.
• Knowledge of multiline computer operations and phone systems.
• Excellent writing and reporting skills.
• Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Represent Senior TLC Home Care by providing accurate and comprehensive information to guests, visitors, and staff.
• Develop and coordinate participant and employee schedules.
• Confirm time in ADA Care as a backup when needed.
• Ensure appropriate staffing patterns under the direction of the Home Care Agency Supervisor.
• Follow confidentiality and privacy policies and procedures.
• Maintain knowledge of all Senior TLC services.
• Assist with participant surveys to assess satisfaction.
• Participate in after-hours and weekend on-call duty as needed.
• Assist the Home Care Agency Supervisor with delegated tasks.
• Assist with PTO requests for HCA.
• Assist with quarterly chart audits.
• Receive, investigate, and resolve schedule-related grievances.
• Perform general administrative tasks.
• Support Senior TLC’s mission, vision, and values.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED