Home Care Agency Scheduler

Brookdale Senior Living Inc. • Englewood, CO

3d • $19 - $23

About The Position

The Home Care Agency Scheduler ensures the community is adequately staffed to meet residents’ care and service needs in accordance with company standards and guidelines. The role manages associate schedules and communicates changes in resident or client needs, while supporting on-call business needs and staffing coverage. It also handles scheduling and billing systems, daily billing, weekly billing review and reconciliation, monthly billing accuracy, and client documentation and filing. The position maintains positive working relationships with co-workers, residents, family members, and community personnel. Other duties may be assigned, including covering BAH cases when care associates cannot be secured.

Requirements

• High school diploma or GED required.
• Working knowledge and capability with PCs, including Microsoft Word and Excel.
• Working knowledge of a skill or discipline requiring basic analytic ability, an overall understanding of the work environment and processes, and working knowledge of the organization.
• Use limited independent judgment to make decisions based on precedents and established guidelines; solve problems using standard procedures and know when to refer issues to a supervisor.
• Ability to perform the physical demands listed, including lifting up to 25 pounds.
• Ability to work occasional weekends, evenings, or nights as needed for shift coverage and to be on call as needed.

Nice To Haves

• One year of experience working with older adults or in a related healthcare setting preferred.

Responsibilities

• Ensure the community is adequately staffed to meet residents’ care and service needs in accordance with company standards and guidelines.
• Supervise direct care staff as delegated by a manager or supervisor.
• Communicate and distribute associate schedules at least one week in advance, or longer when required by the agency.
• Manage and communicate changes in resident or client needs to associates as updates are made to the contract and plan of care.
• Manage on-call and after-hours business needs as assigned, including weekend needs.
• Communicate staffing shortages and additional staffing needs to the supervisor.
• Operate and maintain the corporate scheduling and billing computer system according to company guidelines and best practices.
• Complete daily billing promptly and follow state and SOX compliance regulations for billing practices.
• Review and reconcile billing weekly.
• Ensure billing information is complete and correct before finalizing monthly resident billing.
• Maintain positive relationships and rapport with co-workers, residents, family members, and community personnel.
• Maintain client charts, documentation, and filing practices according to company guidelines and best practices.
• Cover BAH cases when care associates cannot be secured to provide services to clients.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for eligible part-time and full-time associates.
• 401(k).
• Associate assistance program.
• Employee discounts.
• Referral program.
• Early access to earned wages for hourly associates outside California.
• Optional voluntary benefits, including identity theft protection and pet insurance.
• Paid time off for eligible full-time associates.
• Paid holidays for eligible full-time associates.
• Company-provided life insurance for eligible full-time associates.
• Adoption benefit for eligible full-time associates.
• Short- and long-term disability for eligible full-time associates.
• Flexible Spending Accounts for eligible full-time associates.
• Health Savings Account for eligible full-time associates.
• Optional life and dependent life insurance for eligible full-time associates.
• Optional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plan, for eligible full-time associates.
• Tuition reimbursement for eligible full-time associates.
• Qualified associates employed for at least one year may receive an advance of naturalization application fees, up to $725, less applicable taxes and withholding.
• Professional development and ongoing programs catered to associate health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED