Client Care Coordinator for Home Care Agency

Right at Home•Orlando, FL

1d•Onsite

About The Position

The Client Care Coordinator maintains relationships with clients and caregivers and helps provide a high-quality in-home care experience for clients and employees. The role supports quality assurance for clients and their families, builds strong customer service relationships, and handles intakes and assessments. It also coordinates care and supports client satisfaction in a fast-paced office environment. The coordinator works with caregiver staff to ensure appropriate caregiver-client matches, ensures referrals are received accurately and handled properly, and performs other office coordination duties. The position is full-time and based in Orlando, Florida.

Requirements

High school graduate or equivalent.
Two years of business experience.
Able to work independently and demonstrate sound judgment.
Able to pass a cleared eligible background screening.
Strong communication, organization, decision-making, and customer service skills.
Able to work in a fast-paced environment and multitask effectively.

Nice To Haves

Prior experience in the home care industry or a medical office setting.
Spanish speaking.

Responsibilities

Maintain client and caregiver relationships and support a positive in-home care experience.
Maintain quality assurance for clients and their families seeking home care.
Build strong customer service relationships and handle intakes and assessments.
Interface with caregiver staff to ensure appropriate caregiver-client matches.
Ensure referrals are received accurately, with appropriate detail, and handled properly.
Assist with care coordination and client satisfaction.
Perform other office coordination duties.
Multitask effectively and maintain a positive demeanor in a high-functioning office environment.
Be available for on-call duty outside normal office hours as required.