Home Care Client Coordinator

Serenity Home Health Care•South Holland, IL

1d•$20 - $22•Onsite

About The Position

The Client Coordinator is responsible for ensuring high-quality, timely, and well‑coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements.

Requirements

High school diploma or equivalent.
Minimum 1–2 years of client-facing experience in home care, healthcare, social services, case management, or a related field.
Customer service experience demonstrating strong communication, empathy, and problem‑solving skills.

Responsibilities

Overseeing the well-being, service coordination, and overall care of all assigned clients.
Conducting a thorough review and verification of all new client profiles to ensure accuracy and completeness.
Completing staffing for all new clients within 48 hours, escalating any delays to the Branch Manager.
Processing all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.
Promptly notifying supervisors of any changes in client status, details, or care needs to ensure continuity of services.
Maintaining a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
Recording all client‑related communication in the client profile to ensure accurate, complete, and compliant documentation.
Conducting proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
Reviewing missed visits weekly and scheduling makeup hours for the following week to maintain service continuity.
Promptly closing the client’s profile upon service termination after completing a full investigation and documentation of the termination reason.
Ensuring services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise.
Beginning the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.
Ensuring completion of monthly surveys for all clients under the coordinator’s management.
Ensuring all caregivers serving assigned clients complete an annual performance evaluation.