Home Care Agency Director

Kintegra Health•Gastonia, NC

11d

About The Position

The Home Care Agency Director provides strategic leadership, operational oversight, regulatory compliance management, and quality assurance for the organization's licensed home care services across multiple PACE center locations. The role ensures high-quality, participant-centered services that support participants in remaining safely in their homes and communities while meeting PACE program goals and regulatory requirements. The Director oversees Home Care Agency Supervisors and leads standardized operations, staffing practices, quality outcomes, compliance initiatives, budgeting, workforce development, and performance management across the home care division. The position collaborates with PACE Executive Program Directors, interdisciplinary teams, center leadership, and community partners to support participant care and organizational growth. The position reports directly to the Chief Operating Officer. The role requires a bachelor's degree in a relevant field and substantial healthcare and management experience, including leadership within home care, home health, PACE, long-term care, or community-based healthcare. A master's degree and experience managing multisite operations, regulatory surveys, audits, and quality improvement initiatives are preferred. The Director must meet position-specific competencies established by Senior TLC, Inc. and approved by CMS before working independently. The position also requires appropriate healthcare-related licensure or experience, comprehensive knowledge of PACE operations and interdisciplinary care models, and strong leadership, financial, analytical, communication, and organizational capabilities.

Requirements

Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, Social Work, or a related field.
At least 1 year of experience working with the frail elderly population.
At least 7 years of progressive healthcare leadership experience.
At least 5 years of management experience within home care, home health, PACE, long-term care, or community-based healthcare services.
Experience leading supervisors and large, geographically dispersed teams.
Registered Nurse (RN), Licensed Social Worker (LCSW or equivalent), Licensed Healthcare Administrator, or other healthcare-related licensure or experience as appropriate to state and organizational requirements.
Meet position-specific standardized competencies established by Senior TLC, Inc. and approved by CMS before working independently.
Comprehensive knowledge of PACE program operations and interdisciplinary care models.
Strong understanding of home care regulations, compliance requirements, and best practices.
Demonstrated ability to lead multisite operations and achieve organizational objectives.
Excellent leadership, coaching, team development, management, and accountability skills.
Strong financial management and budgeting capabilities.
Ability to analyze data and use metrics to make decisions.
Exceptional communication, collaboration, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Proficiency with electronic medical records, workforce management systems, and Microsoft Office applications.
Medical clearance for communicable diseases and up-to-date immunizations before engaging in direct participant contact.

Nice To Haves

Master's degree.
Experience managing multisite operations.
Experience with regulatory surveys, audits, and quality improvement initiatives.

Responsibilities

Direct and oversee home care operations across multiple PACE service locations.
Develop and implement standardized operational processes, policies, and procedures.
Ensure consistent service delivery and adherence to organizational standards across locations.
Monitor productivity, staffing levels, participant service utilization, and operational performance metrics.
Establish goals and performance expectations for Home Care Agency Supervisors; coach, mentor, and develop supervisory staff.
Conduct regular site visits to assess operations and support local leadership teams.
Collaborate with Kintegra HR on coaching and corrective action.
Ensure home care services align with participants' individualized care plans and collaborate with interdisciplinary teams to support health outcomes and quality of life.
Monitor participant satisfaction, caregiver performance, service effectiveness, grievances, incidents, participant outcomes, and service utilization trends.
Support initiatives to reduce avoidable hospitalizations, institutional placements, and service gaps, and promote participant-centered care consistent with PACE philosophy and values.
Ensure compliance with federal and state PACE regulations, CMS requirements, home care licensure standards, and accreditation requirements.
Maintain readiness for regulatory surveys, audits, and inspections; oversee compliance programs and corrective action plans.
Ensure timely completion of required documentation, training, credentialing, and personnel records, and stay current on regulatory and reimbursement changes.
Develop workforce recruitment, retention, engagement, and planning strategies in partnership with Human Resources.
Monitor turnover, vacancy rates, overtime utilization, and staffing effectiveness.
Ensure supervisors conduct caregiver performance evaluations and competency assessments; support succession planning and leadership development.
Foster accountability, teamwork, diversity, and continuous improvement.
Develop and track KPIs, including participant satisfaction, service fulfillment rates, timeliness of care, regulatory compliance outcomes, and incident and complaint trends.
Analyze operational and quality data, identify improvement opportunities, and implement corrective actions and process improvements.
Manage departmental budgets across multiple locations and monitor expenses, labor costs, productivity, and resource utilization.
Collaborate with finance and operations leaders to achieve budget goals and identify efficiencies and cost-effective service delivery.
Support strategic planning and growth initiatives related to home-based services.
Participate in organizational committees, leadership meetings, and operational planning; recommend service line development and program enhancements.
Promote collaboration and best-practice sharing among PACE centers and serve as an organizational subject matter expert in home care operations.
Support Senior TLC’s mission, vision, and values.
Perform other duties as assigned.