DCW Supervisor - Home Care Agency

Community Resources for Independence•Seneca, PA

About The Position

Community Resources for Independence (CRI), a community-based, non-residential, non-profit corporation, provides services to individuals with disabilities to maximize their independence and the accessibility of their communities. The DCW Supervisor oversees the daily operations of the office and service area, including supervision, client service provision, regulatory compliance, recruitment and retention, training, and client outreach and growth. The covered area includes Venango, Clarion, Mercer, Lawrence, Butler, and Beaver Counties. This is a full-time, 40-hour-per-week, Monday-through-Friday position, with weekends as needed. The supervisor participates in an on-call rotation and may assume direct care or on-call duties as needed.

Requirements

High school diploma or equivalent.
At least three years of experience supervising and providing direct care to individuals with disabilities and/or older adults.
Ability to satisfactorily pass Act 33, Act 34, and FBI clearances.
Satisfactory driving record, valid driver's license, and regular, reliable access to a vehicle.
Ability to interact professionally and effectively with staff, consumers, and other entities.
At least 18 years of age and legally able to work in the United States.
Excellent leadership, managerial, administrative, interpersonal, organizational, decision-making, and communication skills.
Hands-on experience using an Electronic Visit Verification (EVV) system for scheduling and service documentation.
Hands-on experience with Microsoft Word, Microsoft Excel, and Applicant Tracking Systems.

Responsibilities

Supervise, direct, and support Direct Care Workers (DCWs) in carrying out their duties, and serve as a DCW backup as needed.
Build and maintain professional, friendly working relationships with DCWs and other staff, supporting a positive work environment and employee morale.
Communicate professionally with DCWs, coworkers, management, applicants, and other individuals as needed.
Orient new DCWs to CRI practices and personal care, conduct required supervisor meetings, and provide follow-up as necessary.
Identify training needs for new and existing DCWs, help develop training topics, oversee training schedules, and conduct direct care training as needed.
Coordinate with the Scheduling Coordinator to review DCW time off, availability, and appropriate work hours.
Work with the Administrative Assistant to maintain employee qualifications and documentation in compliance with State and Federal program regulations.
Use coaching techniques, including positive reinforcement and behavior modification as appropriate, and administer staff warning documentation as approved by Human Resources.
Complete employee evaluations and provide regular updates on DCWs’ progress toward their goals.
Participate actively in Safety Committee meetings and enforce safety initiatives to help reduce on-the-job injuries.
Address safety concerns involving DCWs, clients, or client representatives.
Perform direct care duties as needed, including demonstrations, training, and fill-in coverage.
Complete intake visits with new clients and orient them to CRI services.
Oversee client services through frequent interaction with clients, emergency contacts, service coordinators, and case managers to ensure quality service.
Complete required internal and external incident reports accurately and on time.
Resolve complaints initially and refer complaints requiring further resolution through the applicable chain of command.
Recruit, interview, hire, and orient direct care staff for the applicable service area.
Participate in an on-call rotation and create, maintain, and manage the DCW on-call schedule.
Assume direct care or on-call duties when needed.