DCW Supervisor / Trainer - Home Care Agency

Community Resources for Independence•Indiana, PA

About The Position

The DCW Supervisor is responsible for daily office operations, including supervision and support of Direct Care Workers (DCWs), client service provision, compliance with State and Federal regulations, recruitment and retention, training, and client outreach and growth. The role supports CRI’s mission by helping DCWs perform their duties, maintaining a positive work environment, and ensuring clients receive high-quality services. The position also provides employee orientation and training, oversees staff documentation and qualifications, handles evaluations and coaching, participates in safety initiatives, and performs direct-care duties when needed. It includes client intake and service oversight, incident reporting, initial complaint resolution, recruiting and hiring direct-care staff, and participation in an on-call rotation. The role is based in the office in Indiana and requires a valid driver’s license and reliable vehicle availability.

Requirements

High school diploma or equivalent.
At least three years of experience supervising and providing direct care to individuals with disabilities and/or older adults.
Ability to satisfactorily pass Act 33, Act 34, and FBI clearances.
Satisfactory driving record, valid driver’s license, and regular and reliable access to a vehicle.
At least 18 years of age and legally able to work in the United States.
Excellent leadership, managerial, administrative, interpersonal, organizational, decision-making, and communication skills.
Hands-on experience using an Electronic Visit Verification (EVV) system for scheduling and service documentation.
Hands-on experience with Microsoft Word, Microsoft Excel, performance management software, and applicant tracking systems.
Ability to interact professionally and effectively with staff, consumers, and other entities.

Responsibilities

Supervise, direct, train, and support Direct Care Workers (DCWs), serving as a DCW backup when needed.
Build professional, friendly working relationships with DCWs and staff, and communicate effectively with coworkers, management, applicants, and other individuals.
Orient new DCWs and complete required supervisor meetings during onboarding and as needed afterward.
Identify training needs, help develop training topics, oversee training schedules, and conduct direct-care training as needed.
Work with the Scheduling Coordinator to review time off, availability, and appropriate work hours for DCWs.
Work with the Administrative Assistant to maintain employee qualifications and documentation for regulatory compliance.
Coach employees using positive reinforcement and behavior modification techniques as appropriate, and administer staff warning documentation approved by Human Resources.
Complete employee evaluations and provide regular updates on DCWs’ progress toward goals.
Participate actively in the Safety Committee, attend meetings, enforce safety initiatives, and address safety concerns involving DCWs and clients or their representatives.
Perform direct-care duties as needed, including demonstrations, training, and fill-in coverage.
Conduct intake visits and orient new clients to CRI services; oversee service quality through frequent contact with clients, emergency contacts, service coordinators, and case managers.
Complete required internal and external incident reports accurately and on time.
Handle initial complaint resolution and escalate complaints requiring further resolution through the appropriate chain of command.
Recruit, interview, hire, and orient direct-care staff for the applicable service area.
Participate in an on-call rotation and create, maintain, and manage the DCW on-call schedule; assume direct-care or on-call duties when needed.