About The Position

The Holiday Sales Associate is part of TUMI’s Retail team and creates a client experience that reflects the brand while building and maintaining client relationships and driving sales through outstanding service. The role is suited to someone committed to client service and interested in the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment promotes an entrepreneurial spirit and offers opportunities for growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The associate works toward individual and store sales and KPI goals, collaborates with the store team, communicates effectively with clients and colleagues, follows company policies and procedures, and helps maintain visual standards and a superior client experience. This is a part-time holiday role with fewer than 20 hours.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value collaboration and remain open to feedback.
  • Have strong sales and client-experience skills; luxury-market experience is preferred.
  • Demonstrate success meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be available to work nights, weekends, mornings, and holidays as needed.
  • Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

  • Retail experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and client data capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster the company’s coaching culture by practicing skills with the store team and providing constructive feedback to team members.
  • Demonstrate organizational core values; remain open to new ideas and concepts; and learn and apply new information quickly.
  • Communicate effectively using strong verbal and written skills, active listening, and communication appropriate to the audience.
  • Maintain ethical conduct, collaborate effectively, remain open to feedback, and stay calm and deescalate situations when needed.
  • Manage personal timecards to support payroll accuracy, complete assigned tasks by deadlines, and adhere to company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards, and provide a consistent superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
  • Professional training and development initiatives
  • Guidance toward individual career growth
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