About The Position

The Holiday Sales Associate is part of TUMI’s Retail team and creates a client experience that reflects the brand while building and maintaining strong client relationships and driving sales through outstanding service. The role calls for a commitment to client service and a strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities as the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value collaboration and be open to feedback.
  • Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.
  • Have strong sales and client experience; luxury-market experience is preferred.
  • Demonstrate proven success in meeting sales goals and achieving KPIs.
  • Have flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.

Nice To Haves

  • Retail sales and client experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster coaching, practice skills continuously with the store team, and provide constructive feedback to team members.
  • Demonstrate company culture and organizational core values, and remain open to new ideas and concepts while learning and applying them to the job.
  • Communicate effectively through strong verbal and written skills, active listening, and adapting communication to the intended audience.
  • Act ethically, collaborate effectively, remain open to feedback, and stay calm while deescalating situations.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks by deadlines, and adhere to company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards, and provide a consistent superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
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