About The Position

As part of TUMI’s Retail team, the Holiday Sales Associate creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role is suited to someone committed to client service with an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. This position requires standing and moving around the store, lifting and pushing boxes weighing up to 30 pounds, and using a ladder. Availability to work nights, weekends, mornings, and holidays is required as needed.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Have strong sales and client experience, preferably in the luxury market.
  • Demonstrate success in meeting sales goals and achieving KPIs.
  • Be available to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be able to stand and move around the store, lift and push boxes weighing 30 pounds, and use a ladder.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Support teamwork by coaching, continuously practicing skills with the store team, and providing constructive feedback to team members.
  • Demonstrate company culture and core values, learn and apply new ideas and concepts, and remain open to feedback.
  • Communicate effectively through strong verbal and written skills, active listening, audience-appropriate communication, and effective collaboration.
  • Complete job duties ethically, remain calm, and deescalate situations when needed.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks and deadlines, and follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards.
  • Provide a consistent, superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
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