About The Position

The Holiday Sales Associate is part of TUMI’s Retail team and creates a client experience that reflects the brand while building and maintaining strong client relationships and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities for growth as the team increases sales and KPIs, builds client awareness, provides world-class service, and grows the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Have strong sales and client experience.
  • Demonstrate success meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.
  • Have flexible availability to work nights, weekends, mornings, and holidays as needed.

Nice To Haves

  • Sales and client experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster coaching and skill practice with the store team and provide constructive feedback to team members.
  • Demonstrate the company’s organizational core values.
  • Remain open to new ideas and concepts, and quickly learn and apply them on the job.
  • Use strong verbal and written communication skills, active listening, and communication appropriate to the audience.
  • Maintain ethical conduct in completing job duties and collaborate effectively with others.
  • Remain open to feedback from supervisors, peers, and the team.
  • Stay calm and deescalate situations when needed.
  • Manage personal timecards to support payroll accuracy.
  • Complete assigned tasks and meet deadlines.
  • Follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards.
  • Provide a consistent, superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
  • Professional training and development initiatives
  • Competitive salaries
  • Comprehensive benefits programs
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