HOA Community Services Administrator

American Homes 4 Rent • Las Vegas, NV

5d

About The Position

The HOA Community Services Administrator is responsible for day-to-day homeowners association management tasks and operational support for homeowner associations. The role includes creating new property HOA accounts, scheduling payments, completing audits, resolving violations, reviewing amendments and ballots, and reviewing leasing and rental restrictions. The administrator provides department support as needed, reviews and interprets HOA documents and proposed amendments, communicates complex updates clearly and actionably, and advises stakeholders about changes that may affect business operations.

Requirements

• High school diploma or GED required.
• At least 2 years of direct HOA experience required.
• Intermediate proficiency in Microsoft Office, including Word, Outlook, and Excel, required.
• Excellent verbal and written communication, problem-solving, planning, and analysis skills.
• Strong relationship management, organizational, and customer service skills.
• Able to meet multiple deadlines, maintain confidentiality, implement process improvements, work in a team environment, pay close attention to detail, and adapt to a changing environment.

Nice To Haves

• Bachelor’s degree in Business Management, Real Estate, or a related field preferred.
• Account collection experience preferred.
• Community Association Manager (CAM) license preferred.
• Experience with Microsoft CRM Dynamics and Yardi preferred.

Responsibilities

• Track new and developed properties in AMH communities, reviewing community-size and common-area data to accurately track property accounts.
• Monitor development, review of amendments, and distribution of applicable governing documents, including HOA bylaws, covenants, conditions and restrictions, resolutions, articles of incorporation, rules, regulations, and policies.
• Support amendment ballot submissions, filing of new governing documents, and notification of appropriate parties about changes.
• Participate in HOA Board meetings, hearings, and business discussions related to community management, rules, and regulations, including serving as a company representative on an HOA Board.
• Oversee and administer HOA property accounts, bringing assessments, builder fees, new-owner fees, and other operating fees into good standing; this may include arranging company contributions and HOA management fee payments.
• Ensure compliance for HOA property accounts, including coordinating inspections, submitting HOA applications, and paying violation fines and related fees.
• Participate in meetings and briefing sessions with internal stakeholders.
• Address escalated HOA activity, including overseeing resolution of HOA violations and providing reports to regional and legal teams.
• Provide day-to-day HOA management and department assistance, including new account creation, payment scheduling, audits, amendment and ballot reviews, and review of leasing and rental restrictions.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts and/or health savings accounts
• Dependent savings accounts
• 401(k) with company matching contributions
• Employee stock purchase plan
• Tuition reimbursement program
• 9 paid holidays per year
• Paid time off accrued at 0.0577 hours per hour worked, up to 120 hours per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED