HOA Community Director

Associa•North Richland Hills, TX

7d•Onsite

About The Position

Principal Management Group of North Texas is seeking a Community Director for its North Richland Hills office in the Fort Worth area. This hands-on leadership role leads and develops a team of Portfolio Managers, many of whom are early in their careers. The Director will strengthen team performance, build stability, improve operational consistency, and support client retention across a growing portfolio. The position partners with senior leadership to influence team structure and performance, improve employee retention and client satisfaction, and shape the direction of the office. The Director also serves as an escalation point for complex community and board matters and collaborates with internal teams, including the Client Shared Service Center (CSSC), to support aligned operations and service delivery. Training and onboarding are provided, with support from experienced leadership and shared services teams.

Requirements

Bachelor’s degree required.
7–10 years of directly related or closely related experience.
5–7 years of management and/or supervisory experience.
5–7 years of community association experience.
Proficient knowledge of GAAP.
Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Professional phone, interpersonal, written, and verbal communication skills.
Self-motivated, proactive, detail-oriented, and a team player.
Ability to maintain confidentiality and discretion in performing duties and responsibilities.
Time-management and time-critical prioritization skills.

Nice To Haves

Master of Business Administration degree preferred.
Experience leading or mentoring community managers, portfolio managers, or similar roles.
Strong coaching and team-development capability.
Ability to bring structure, consistency, and accountability to a growing or evolving team.
Comfort navigating complex client relationships and resolving escalations.
Proactive, solution-oriented leadership style.

Responsibilities

Lead, coach, and develop a team of Portfolio Managers.
Drive team performance, accountability, and professional growth.
Partner with senior leadership to improve employee retention and client satisfaction.
Serve as an escalation point for complex community and board matters.
Evaluate staffing needs and participate in hiring and team-structuring decisions.
Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery.
Build strong relationships with board members, vendors, and internal stakeholders.
Perform other duties as assigned.