HOA Community Director

Associa • North Richland Hills, TX

8d • Onsite

About The Position

Principal Management Group of North Texas is seeking a Community Director for its North Richland Hills office in the Fort Worth area. This leadership role leads and develops a team of Portfolio Managers, with a focus on strengthening team performance, supporting newer managers, improving operational consistency, and driving client retention across a growing portfolio.

The Community Director provides hands-on coaching, establishes accountability and professional growth, and partners with senior leadership on employee retention and client satisfaction. The role also serves as an escalation point for complex community and board matters, participates in staffing and team-structure decisions, and collaborates with internal service teams to align operations and service delivery. A strong training and onboarding program and support from experienced leadership and shared services teams are provided.

Requirements

• Bachelor’s degree required.
• 7–10 years of directly related or closely related experience.
• 5–7 years of management and/or supervisory experience.
• 5–7 years of Community Association experience.
• Proficient knowledge of GAAP.
• Expert knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Expert knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
• Professional communication skills, including phone, interpersonal, written, and verbal communication.
• Self-motivated, proactive, detail-oriented, and a team player.
• Confidentiality and discretion in performing duties and responsibilities.
• Time-management and time-critical prioritization skills.
• Strong coaching and team-development capability.
• Experience leading or mentoring community managers, portfolio managers, or similar roles.
• Ability to bring structure, consistency, and accountability to a growing or evolving team.
• Comfort navigating complex client relationships and resolving escalations.
• Proactive, solution-oriented leadership style.

Nice To Haves

• Master of Business Administration degree preferred.

Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers.
• Drive team performance, accountability, and professional growth.
• Partner with senior leadership to improve employee retention and client satisfaction.
• Serve as an escalation point for complex community and board matters.
• Evaluate staffing needs and participate in hiring and team-structuring decisions.
• Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery.
• Build strong relationships with board members, vendors, and internal stakeholders.
• Perform other duties as assigned.

Benefits

• Strong training and onboarding program provided.
• Support from experienced leadership and shared services teams.
• Opportunity to influence team structure and performance, with visibility to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager