HOA Community Manager
About The Position
Heywood Community Management is hiring a Community Manager to own an assigned portfolio of homeowners and condominium association clients and manage their day-to-day operations. The manager serves as the primary point of contact and trusted adviser to volunteer board members, supports board decisions, coordinates vendors and projects, and helps associations operate responsibly. The role requires ownership of client relationships and portfolio outcomes, with collaboration from assistant managers, accounting, compliance, and administrative teams. The Community Manager prepares for and attends board meetings, identifies decisions needed, and follows through on action items. The manager reviews financial reports, develops annual budgets with accounting support, oversees vendors and authorized work, applies governing documents and association policies, and guides association processes such as enforcement, architectural review, collections escalations, and owner concerns. The position also involves maintaining accurate client records, communicating updates clearly and promptly, tracking issues through completion, and identifying matters that require board direction or management escalation. The role is based in Gilbert / Greater Phoenix, Arizona. The specific office and field expectations are to be confirmed. Scheduled board meetings may include some evenings, and community visits are required as needed. Compensation and benefits are to be confirmed.
Requirements
- Excellent written, verbal, and listening skills, with comfort communicating with boards and residents.
- Strong judgment, prioritization, accountability, and ability to manage competing deadlines.
- Comfort with budgets, financial statements, vendor proposals, and basic project management.
- Proficiency with Microsoft 365, Windows, and web-based management systems.
- Ability to work independently while collaborating with a support team.
- Ability to attend scheduled board meetings, including some evenings, and visit communities as needed.
Nice To Haves
- Prior HOA or condominium portfolio management experience is strongly preferred.
- Willingness to learn Caliber, Help Scout, and other internal tools.
Responsibilities
- Own an assigned portfolio of HOA and condominium association clients and manage their day-to-day operations.
- Serve as the primary point of contact and trusted adviser to volunteer board members.
- Prepare for and attend board meetings, identify decisions needed, and follow through on assigned action items.
- Review financial reports, develop annual budgets with accounting support, and explain financial issues and options to boards.
- Oversee vendors, maintenance, projects, proposals, contracts, and completion of authorized work.
- Read and apply governing documents and association policies; coordinate with legal counsel when appropriate.
- Guide enforcement, architectural review, collections escalations, owner concerns, and other association processes within approved policies.
- Provide clear, timely updates to boards and ensure client issues are tracked through completion.
- Work with assistant managers, accounting, compliance staff, and administrative teams while retaining responsibility for portfolio outcomes.
- Maintain accurate client records and identify risks or issues that need board direction or management escalation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
