HOA Community Services Administrator
About The Position
The HOA Community Services Administrator handles day-to-day HOA management tasks and provides operational support to homeowner associations. Responsibilities include creating new property HOA accounts, scheduling payments, completing audits, resolving violations, reviewing amendments and ballots, and reviewing leasing and rental restrictions. The role also provides department support as needed. The administrator reviews and interprets HOA documents and proposed amendments, communicates complex updates clearly and actionably, and advises stakeholders about changes that may affect business operations.
Requirements
- High school diploma or GED.
- At least 2 years of direct HOA experience.
- Intermediate proficiency in Microsoft Office, including Word, Outlook, and Excel.
- Excellent verbal and written communication, problem-solving, planning, and analysis skills.
- Strong relationship management, organization, and customer service skills.
- Ability to meet multiple deadlines, maintain confidentiality, implement process improvements, work in a team environment, pay close attention to detail, and adapt to a changing environment.
Nice To Haves
- Bachelor’s degree in Business Management, Real Estate, or a related field.
- Account collection experience.
- Community Association Manager (CAM) license.
- Microsoft CRM Dynamics and Yardi experience.
Responsibilities
- Track new and developed properties in AMH communities, reviewing information about community size and common-area elements to maintain accurate property accounts.
- Monitor the development, review, and distribution of governing documents, including HOA bylaws, covenants, conditions and restrictions, resolutions, articles of incorporation, and rules and regulations or policies.
- Submit amendment ballots, file new governing documents, and notify appropriate parties about changes.
- Participate in HOA board meetings, hearings, and business discussions related to community management or rules and regulations, including serving as a company representative on an HOA board.
- Oversee and administer HOA property accounts to keep assessments, builder fees, new owner fees, and other operating fees in good standing, including company contributions and HOA management fees.
- Coordinate inspections and HOA applications and arrange payment of violation fines and related fees to ensure account compliance.
- Meet with and brief internal stakeholders, address escalated HOA activity, oversee resolution of HOA violations, and provide reports to regional or legal teams.
- Provide department assistance and support as needed.
Benefits
- Medical, dental, and vision insurance
- Flexible spending accounts and/or health savings accounts
- Dependent savings accounts
- 401(k) with company matching contributions
- Employee stock purchase plan
- Tuition reimbursement program
- 9 paid holidays per year
- Accrued paid time off (PTO), up to 120 hours per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
