Hire Fleet Coordinator

Paragon Bank Group•Berkeley, CA

1d•Onsite

About The Position

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Hire Fleet Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together … MAIN PURPOSE OF JOB: The primary focus of this role is to drive sales growth through the hire of the short-term hire fleet through building relationships with existing and potential customers. Being responsible for the hire enquiry through to vehicle delivery ensuring all administration is in order, and compliance is achieved for both parties.

Requirements

Excellent telephone manner and verbal communicator with the ability to build rapport with customers and potential new clients.
A confident, professional and outgoing manner to be able to deal with customers at all levels
Organised and methodical with ability to prioritise to tight deadlines with high standards of accuracy.
Telephone-based sales & customer service
Good literacy, numeracy and computer skills with knowledge of MS office systems.
Strong administration skills
A confident, professional and outgoing manner
A full clean driving license
The right to work in the UK.

Nice To Haves

Confidence in your ability and have a passion for selling
Knowledge of all vehicles including the range of municipal vehicles on the Fleet.
Flexibility to assist customers when required.

Responsibilities

Maximise Hire sales by providing high levels of customer service in all areas to include but not limited to answering of incoming calls, handling enquiries, customer queries.
Make cold sales telephone calls to generate new business opportunities for the company.
Promote the Company’s services and maintain Core Values at all times in order to maintain high levels of customer satisfaction.
Liaising as appropriate with all departments to ensure complete customer satisfaction all round.
Taking of the vehicle hire order from initial enquiry through to vehicle delivery and completion, including final recharge of all IT input and all associated administration as required.
Processing of all paperwork relating to the vehicle hire and customer.
Ensuring all paperwork is fully compliant.
Assisting with the organisation of drivers to deliver the vehicles to the hirer, from various locations.
Coordinating and allocating their work efficiently linking in with collection and delivery logistics to maximise vehicle utilisation.
Daily and Weekly reporting of vehicle hires.
Daily updating Motor Insurance Database (MID).
Keep sales database information up to date.
To assist in production of customer hire invoicing.
To maintain a degree of flexibility while working to provide adequate cover to serve customer and workshop and colleague requirements.
To provide support to the service department or other areas of the business as and when necessary
To identify damage to off hired and in-service vehicles and following the documented process, notifying Customers regarding Vehicle damage as and when required.
Any other duties as in keeping with the function of the department the role is in.

Benefits

Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
Profit Related Pay: We share some of our annual profit with our eligible employees
Pension Plan: We contribute up to 10% of your annual salary towards your pension
Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
Volunteering Day: Contribute to causes you care about with one volunteering day per year
Life Assurance and Personal Accident Cover
Employee Assistance Programme
Qualified Wellbeing team