Fleet Coordinator

PACCAR•Chillicothe, OH

2d•Onsite

About The Position

The Fleet Coordinator works under general supervision at the Kenworth truck factory in Chillicothe, Ohio, partnering with Engineering, Dealers, Production, Sales, Service, Customers, Operations, and Design to develop and carry out strategies for producing trucks for top fleet accounts. The position coordinates fleet-build activities before, during, and after production, supports customer pilots and fleet product changes, resolves issues, and identifies process and product improvements that can benefit fleet builds and broader production operations. The role includes direct customer interaction and periodic travel to customer and dealer locations, with travel up to 25%. Alternate shifts may be required. PACCAR is a global commercial vehicle, financial services, and customer service company. Its brands include Kenworth, Peterbilt, and DAF. It designs and manufactures light-, medium-, and heavy-duty trucks and advanced diesel engines, and provides related financial services, information technology, and truck parts.

Requirements

At least five years of experience within the organization, with demonstrated project management.
Heavy-duty truck and/or automotive product knowledge, including mechanical, electrical, and software systems.
Excellent communication skills, including the ability to convey technical and non-technical information to people with varying experience and mechanical aptitude.
Strong interpersonal skills and the ability to build rapport across diverse backgrounds and communicate professionally with customers, dealers, engineers, and other stakeholders.
Proactive approach and strong planning skills.
Ability to work in a cross-functional team environment with minimal supervision.
Proficiency with Mainframe applications, including Engineering and Order Processing transactions.
Proficiency with Microsoft Office.
Ability to perform in a fast-paced, results-oriented production environment and manage multiple priorities.
Willingness to work alternate shifts as necessary.

Nice To Haves

Bachelor’s degree from an accredited university.
Liaison, applications, or release experience.
Familiarity and proficiency with CICS/Aviva, CREO, Windchill, PCMS, PLR, EASOP, ePortal, VOG, TOA, Wincodes, and Chassis Compare.
Commercial Driver’s License (CDL).
Six Sigma belt certification.
Master’s degree or other advanced education.
Experience working directly with customers.
Five or more years with PACCAR.

Responsibilities

Coordinate and lead fleet-build activities before, during, and after production to support operational excellence and exceed customer expectations.
Use Engineering tools to run parts comparisons for upcoming fleet builds.
Lead and support customer pilot reviews onsite and in the field.
Coordinate with intra-division teams to assist in a timely manner, resolve fleet issues, and provide feedback, direction, and problem-solving to appropriate personnel.
Provide immediate advice on issues encountered in the manufacturing environment for key fleet customers.
Drive continuous-improvement projects focused on operational efficiency, quality, and cost.
Assist Materials, Engineering, and Operations with implementing key fleet product changes in production, including prototyping, coordination, and notification.
Assist the Order Processing Team with fleet layouts, sales codes, and other information needed to process fleet orders accurately.
Model and initiate process improvements to improve operational efficiency, quality, cost, and customer satisfaction.
Travel periodically to customer and dealer locations, with travel up to 25%.
Undertake requested special assignments or studies and perform other duties as assigned.