Fleet Coordinator

ContainerPort Group, Inc.•Charlotte, NC

13d

About The Position

ContainerPort Group (CPG), a World Group company, is seeking an energetic, self-motivated team player to work as a Fleet Coordinator at its growing terminal in Charlotte, North Carolina. The Fleet Coordinator supports the local customer experience at trucking terminals by building and nurturing relationships with the warehouses and vendors served. The role serves as a liaison between terminal operations and the customer-facing team, helping position the fleet and terminal operation for success.

Requirements

High school diploma or GED.
Strong organizational skills and communication skills.
Ability to thrive in a fast-paced environment with heavy email, phone, and messaging volume.
Computer skills, including Microsoft Office Suite and familiarity with Transportation Management Systems.

Nice To Haves

College degree preferred.
One or more years of trucking industry experience preferred.

Responsibilities

Communicate quote rates and service capabilities.
Process orders as they arrive.
Provide shipment status information, anticipated service failures, new pickup and delivery times, and alternative solutions when applicable.
Gather feedback, identify trends, and bring forward ideas to improve the customer experience.
Accurately enter time-sensitive order information into computer systems.
Respond promptly to questions and requests while making every effort to exceed customer expectations.
Keep customer location and contact information accurate and up to date in computer systems.
Perform other duties as requested.

Benefits

Competitive compensation.
Comprehensive benefits package, including medical, prescription, dental, and vision coverage.
Life, AD&D, and disability insurance.
Employee Assistance Program.
Financial planning.
401(k) plan with up to 6% company match.
Paid time off.
Flexible work arrangements.
Internal mobility and professional development opportunities.
Tuition assistance.
Bonus eligibility.