HIM Tech II - ROI

Cincinnati Children's

2d•$20 - $25•Onsite

About The Position

Cincinnati Children’s is hiring an HIM Tech II - ROI to support its Health Information Management team. The role helps patients, families, providers, and other customers obtain accurate and timely access to health information while protecting patient privacy. Duties include processing release-of-information requests, maintaining medical record accuracy, supporting providers, and resolving documentation issues. The position monitors and processes dictation and operative-report workflows; resolves physician suspension issues; supports coding and documentation integrity; and provides technical and administrative assistance with health information functions. It reviews and edits transcription in ChartMaxx, checks patient demographics and physician signature deficiencies, validates that transcription is assigned to the correct medical record encounter, and monitors the fax server. The role reviews and enters authorizations for release of protected health information in compliance with HIPAA, communicates with requestors about request status, and processes routine and first-level disclosures. Examples include verifying discharge dates for insurers, releasing immunization records, disclosing records from Epic or ChartMaxx for continuity of treatment, uploading images to PACS, and preparing CDs. The HIM Tech II also performs quality reviews during CDIT staff training, maintains production statistics, meets department productivity and quality standards, and keeps an organized, safe, and functional workspace. Customer-service responsibilities include assisting staff and customers, answering calls, responding to release-of-information status inquiries, prioritizing requests, troubleshooting and escalating issues, processing first-level patient-information requests, and researching and updating patient care teams in Epic. The role requires flexibility and effective teamwork. The position is full-time, scheduled for 40 hours per week on the day shift. The expected starting pay range is $19.82–$24.62; starting pay depends on experience, skills, and equity, and additional pay or benefits may apply.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in a related job discipline.

Nice To Haves

Previous experience in Health Information Management or Release of Information.
Working knowledge of HIPAA, medical terminology, and medical record confidentiality.
Experience with Epic or other electronic health record systems.
Strong communication, customer service, organizational, and problem-solving skills.
Attention to detail and ability to meet established productivity and quality standards.

Responsibilities

Monitor completion of dictations within established timelines and process the Incomplete Operative Report Dictation List according to procedures.
Resolve physician suspension issues.
Follow up on operative-note data integrity issues and other coding questions, communicating and resolving them promptly.
Provide technical and administrative assistance for other health information functions.
Monitor the fax server and research or correct entries as appropriate.
Complete special projects as assigned.
Use electronic work lists and workflow reports to review and edit medical record transcription for accurate patient demographics, physician signature deficiency assignment, and formatting in ChartMaxx.
Validate that transcription is applied to the correct medical record encounter and move it as appropriate.
Review, validate, and enter authorizations to release protected health information in compliance with HIPAA.
Work with requestors, including families, patients, providers, and auditors, to facilitate requests and provide timely status feedback.
Process routine and first-level disclosures of medical records within turnaround-time goals, including verification of discharge dates, release of immunization records, disclosure of records from Epic or ChartMaxx for continuity of treatment, uploading images to PACS, and preparing CDs.
Perform quality review during the training phase for CDIT staff.
Maintain production and measurement statistics and meet department productivity and quality standards.
Maintain a neat, organized, safe, accessible, and functional workspace.
Assist CCHMC staff members and customers.
Answer telephone calls and respond to release-of-information status requests in accordance with HIPAA, CCHMC, and HIM department standards.
Prioritize information requests, troubleshoot issues, and escalate them as appropriate.
Process first-level requests for patient information according to HIPAA and HIM department standards.
Research requests to update the patient care team in Epic and update it as appropriate.
Adapt work assignments to meet customer needs and function effectively as a member of individual and departmental teams.